Chief of Staff & Head of PMO

Trustly -
New York, NY

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Job Details

Full-time
$230,000 - $350,000 a year
6 days ago

Benefits

Internet reimbursement
Paid parental leave
Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Jira
Project reporting
Managerial strategic planning
Strategic management
Tooling
Large-scale organizational change management
Operations coordination planning
Operations transformation
Employee relationship building
Executive-level budget management
Global team management
Analysis skills
OKRs
Leading team collaboration initiatives
Digital project management boards
Management reporting
Managing projects
Operational excellence initiatives
Implementation of strategic initiatives
Defect tracking tools
Senior level
Cross-functional team management
Process management
Project stakeholder communication
Operations planning
Cross-functional communication
Operational budget management
10 years

Full Job Description

WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays.

ABOUT THE ROLE CONTEXT
This role is shared across Trustly's Product and Technology organizations — sitting at the center of our most ambitious hiring and transformation initiative. As Trustly scales new hires across P&T in H2 2026 and builds an AI-native organization, this person will be the operational backbone that makes it all work: You'll be a driver of change management across the organization — keeping leadership aligned, decisions moving, and programs on track as priorities evolve and the business scales.

ABOUT THE ROLE
As Chief of Staff & Head of PMO, you will be the connective tissue across Trustly's Product and Technology leadership. You'll drive operational excellence, manage the most critical cross-functional programs, and ensure that Trustly's P&T leadership team is well-coordinated and focused on what matters most. This is a high-trust, high-visibility role for an exceptionally organized and commercially sharp operator who can move between strategic planning and execution without missing a beat.

WHAT YOU'LL DO

Serve as Chief of Staff to Trustly's P&T leadership — managing the leadership operating cadence, preparing executive materials, driving follow-through on key decisions, and acting as a force multiplier for senior leaders.
Own Trustly's P&T PMO — establishing and running the program management frameworks, tooling, and reporting that give leadership clear visibility into the status, risks, and dependencies of major initiatives.
Lead cross-functional program management for Trustly's H2 2026 hiring and team-building initiative — coordinating across Recruiting, Finance, and P&T leaders to keep the program on track.
Identify and drive resolution of organizational blockers — acting as a trusted intermediary who can surface issues, facilitate decisions, and align stakeholders across teams and time zones.
Own P&T planning cycles — headcount planning, OKR tracking, budget coordination, and the quarterly business review process.
Partner with the CEO, CTO, and CPO on strategic initiatives, board prep, and special projects as needed.

WHO YOU ARE

10+ years of experience in strategy, operations, program management, or chief of staff roles at a fast-growing technology company; fintech or payments experience a strong plus.
Exceptionally organized — you run tight operating rhythms, produce crisp materials, and ensure nothing falls through the cracks in a fast-moving, complex organization.
Strong analytical and strategic thinker — comfortable synthesizing complex inputs into clear recommendations and navigating ambiguity without needing a perfect playbook.
High EQ and excellent interpersonal skills — you build trust quickly with senior leaders and across teams, and you know how to influence without authority.
Fluent in program and project management methodologies and tooling (experience with Jira, Linear, or equivalent); able to build lightweight PMO structures that add value without adding bureaucracy.
Comfortable operating at pace in a global organization across time zones; based in New York with ability to travel as needed.

$230,000 - $350,000 a year

Applications for this role are accepted on an ongoing basis.

LOCATION & WORKPLACE
This is a hybrid role based in our New York hub. We look for team members to be in the office Tuesday through Thursday.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits.

WHAT WE OFFER

At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

We offer innovative perks and benefits packages that include:

Flexible paid time off & generous PTO accrual plans

Comprehensive medical, dental, vision, and other insurances

FSA & HSA plans for medical and dependent care

Home office set-up allowance

Internet stipend

Retirement plan match for 401k and RRSP

Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply to temporary positions.)

OUR COMMITMENT TO YOU
Trustly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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WHAT YOU'LL DO

WHO YOU ARE

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