(Service Technician III)
Location: Queenstown, MD
Schedule: Full-Time | Monday–Friday
Department: Service
Are you an experienced pool service technician who enjoys solving complex problems, mentoring others, and delivering exceptional customer service?
Coastal Pools is one of the region's premier custom pool builders, proudly recognized as the 2025 Best of Annapolis & Eastern Shore. We build incredible outdoor living spaces, deliver exceptional customer experiences, and invest in the people who help make it happen.
We're looking for an Experienced Pool Service Technician to independently troubleshoot, repair, and maintain residential pools and spas while helping develop the next generation of technicians.
As a Level III Technician, you'll take ownership of the more technical service calls, perform advanced equipment repairs, and serve as a mentor to junior technicians.
Responsibilities include:
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Perform advanced pool and spa maintenance, including difficult water recovery, algae treatments, stain removal, and seasonal services.
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Complete new pool startups and educate homeowners on proper pool operation ("Pool School").
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Diagnose and repair pumps, filters, heaters, salt systems, automation controls, and related pool equipment.
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Perform filter media changes, plumbing repairs, motor, seal, impeller, and valve replacements.
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Test, balance, and optimize pool water chemistry using industry best practices, including LSI water balancing.
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Identify larger repair needs and communicate recommendations to the Service Manager.
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Document service work, water chemistry, repairs, and customer recommendations using our CRM system.
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Mentor and train Level I and Level II technicians while promoting safe work practices and quality workmanship.
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Deliver exceptional customer service and professionally resolve service concerns.
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Several years of hands-on pool service experience.
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Strong knowledge of pool equipment, plumbing, automation systems, and water chemistry.
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Proven troubleshooting and diagnostic skills.
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Ability to perform equipment repairs independently.
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Excellent communication and customer service skills.
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Leadership mindset with a willingness to coach and mentor other technicians.
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Strong attention to detail and pride in delivering quality work.
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Ability to lift 50+ pounds and work outdoors in all weather conditions.
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Valid Maryland driver's license with a clean driving record.
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Certified Pool & Spa Operator (CPO) – Required.
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CPR & First Aid Certification.
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New Plaster Startup Certification.
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Pentair University training.
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OSHA 10 Certification.
At Coastal Pools, we believe in investing in our people. Our technicians receive ongoing training, certifications, and opportunities to continue advancing into senior technical and leadership positions.
We offer:
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Competitive pay based on experience
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Performance-based advancement opportunities
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Health, dental, and vision insurance
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Retirement benefits
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Paid Time Off after 90 days (accrual system)
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Up to 15 days PTO
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Eight paid holidays
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Ongoing technical training and certification support
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Company-provided tools and equipment
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Stable, year-round employment
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Supportive team environment
This is more than just maintaining pools—it's an opportunity to become a trusted technical expert and leader within a growing organization. You'll tackle challenging repairs, mentor developing technicians, and help deliver the exceptional service that Coastal Pools is known for.
If you're looking for a company that values craftsmanship, leadership, and continuous growth, we'd love to hear from you. Apply today and grow your career with Coastal Pools.
