JOB SUMMARY: To provide excellent, fast, friendly service with a smile and deliver quality products to our customers in a clean environment.
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Follow all cash handling procedures & ensure cash is balanced daily.
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Follow the "We G.O.T. You" 3 steps of service to ensure excellent customer service ( Greeting, Order Taking & Parting Phrase).
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Follow the meal portioning guides to ensure accurate quantities are being served.
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Record temperature of food items on the steam table and other hot holding units throughout the day.
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Prepare pastries e.g. Bun and cheese, slice cake and wraps for sale.
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Maintain cleanliness and organization of workstation, dining room, and restrooms.
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Count and replenish stock where needed including plates, napkins and utensils.
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Assist with the baking of products.
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Follow all standard operating policies and procedures as outlined by Golden Krust.
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Complete daily stock reports.
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Communicate effectively with the Back of the House (BOH) team members and manager when items are needed.
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Any other duties that may be assigned.
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High school diploma or equivalent.
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Must be able to read, write, speak, and understand English.
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A current NYC Food Handler Permit/ServSafe Food Handler Permit
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Have knowledge of service and food and beverage, generally involving at least one year of front-of-the-house operations or have previously operated at a supervisory level.
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Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
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Possess excellent basic math skills and have the ability to operate a cash register or POS system.
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Be able to work in a standing position for long periods.
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Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
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Cover hair at all times
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Wear the proper uniform, including name tag, at all times.
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Ensure that nails are kept short and clean - no nail polish
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Exhibit good hygiene at all times
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Wear full shoes at all times - No slippers
This job is satisfactorily performed when:
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Sales targets are achieved.
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The profitability goal of the restaurant is achieved and maintained.
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The restaurant maintains excellent assessment ratings
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Customers are provided with the highest level of service, and there is repeat business because of this factor.
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A high level of initiative, flexibility, and dependability is displayed at all times
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The job is performed with professionalism and integrity.
