Position Overview:
The Service Technician is responsible for the professional service, maintenance, and repair of hot tubs, swimming pools, saunas, Endless Pools, cold plunges, and all related equipment. This role supports the goals of the Service Department by delivering exceptional customer service, accurate technical work, and consistent communication. Technicians must uphold Sandollar’s standards for quality, safety, and professionalism while working independently in the field.
Required Skills & Competencies
- Operation of RB, including workflow, scheduling, and work order management
- Proficiency with Microsoft Office, Alex Software, Service Portal, Warranty Portal, and Watkins Direct
- Strong willingness to learn and adapt to new systems, tools, and technologies
- Active listening and clear communication skills
- Goal oriented and team oriented mindset
- Effective writing, reading, and speaking skills
- Comfortable and competent with all required tools (as listed by management)
- Indepth understanding of hot tubs, pools, saunas, EP systems, and related components
Duties & Responsibilities
- Perform service, repair, troubleshooting, and maintenance on hot tubs, pools, saunas, EPs, swim spas, cold plunges, and related systems
- Meet monthly and yearly service goals across all product categories
- Ensure all work meets manufacturer standards and Sandollar quality expectations
- Use RB to manage work orders, update customer profiles, track progress, and maintain accurate documentation
- Complete all service and warranty work thoroughly, including proper work order closure
- Monitor inventory levels in both shop and service vehicles; report needed items to management in a timely manner
- Manage daily and weekly service schedules; communicate conflicts or changes to management
- Maintain clean, organized work areas at customer homes and maintain a clean, professional service vehicle
- Properly use, maintain, and care for all equipment, tools, pumps, vehicles, and devices
- Ensure you have all necessary materials, parts, and tools before arriving at each job
- Communicate clearly with customers regarding repair status, recommended products, and next steps (via call, text, email, or door hanger)
- Provide accurate product knowledge and usage guidance to customers
- Attend weekly service meetings and company meetings as required
- Participate in ongoing training to maintain and grow technical proficiency
- Maintain a safe, clean, and compliant work environment
- Maintain positive working relationships with all Sandollar staff and follow company policies and procedures
- Work independently with minimal supervision
- Work evenings or weekends as needed; assist with event setups, takedowns, and company functions
- Perform physical tasks including bending, kneeling, crawling, and lifting 25–50+ lbs
- Maintain a professional appearance with clean, proper Sandollar service attire
- Offseason duties may include grounds maintenance, warehouse support, deliveries, or assisting other departments as needed
- Perform other duties as assigned
- Have fun and represent Sandollar with pride
Starting Pay: Full Time $18.00-$23.00/Hr. Benefits available after 1 year of employment.
Pay: $18.00 - $23.00 per hour
Benefits:
- Life insurance
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Work Location: In person
