Long Island, NY | Full-Time
Monday–Thursday | 9:00 AM – 5:00 PM
Friday | 9:00 AM – 3:00 PM
Weekends| 2 hours required remotely
(Some flexibility required during peak order volume periods)
Salary - $70,000 - $90,000 (inclusive of base & commission and bonuses)
VIP Automotive Group of Long Island is actively hiring an experienced Automotive Internet Parts Customer Service Representative to support our growing OEM automotive e-commerce operations.
If you have dealership parts experience, automotive e-commerce knowledge, and strong customer service skills, this is an opportunity to join a stable, high-volume operation with long-term career growth potential.
At VIP Automotive Group, we are known for exceptional leadership, a customer-first culture, and promoting from within. We provide a professional environment where motivated employees can build rewarding long-term careers.
As an Automotive Internet Parts Customer Service Representative, you will manage online automotive parts orders from start to finish while providing exceptional support to retail and wholesale customers.
- Process and manage online automotive parts orders from order placement through fulfillment
- Verify OEM part numbers, pricing, quantities, availability, and shipping information
- Resolve customer concerns involving:
- Wrong parts
- Damaged shipments
- Lost packages
- Delayed deliveries
- Backorders
- Coordinate with warehouses, vendors, shipping carriers, and dealership teams
- Handle cancellations, exchanges, refunds, reshipments, and order modifications
- Support high-volume automotive e-commerce operations
- Respond to customer inquiries via phone and email
- Provide automotive parts quotes and product information
- Assist Level 1 Customer Service Representatives with escalated or complex cases
- Maintain detailed documentation of orders, customer communication, and resolutions
- Deliver professional written communication in a fast-paced, email-heavy environment
- Generate revenue through proactive customer follow-up and lead response efforts
This is NOT an entry-level customer service position.
Qualified candidates should have prior experience working in:
- Automotive dealership parts departments
- OEM automotive parts operations
- Automotive e-commerce parts sales
- Online automotive parts fulfillment
- 2+ years of automotive parts experience
- OEM automotive parts knowledge strongly preferred
- Experience with online order fulfillment and shipping workflows
- Ability to multitask in a high-volume environment
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Experience handling customer escalations and problem resolution
- Revolution Parts
- CDK
- Ship Station
- Dealer management systems (DMS)
- Automotive e-commerce platforms
✅ Established and growing automotive dealership group
✅ Stable Monday–Friday schedule
✅ Opportunity for advancement and internal growth
✅ Collaborative and professional work environment
✅ High-responsibility role with ownership and accountability
✅ Work with multiple OEM automotive brands
✅ Long-term career opportunity within a successful dealer group
If you are an experienced automotive parts professional looking for a career with growth potential, we encourage you to apply today.
VIP Automotive Group is an equal opportunity employer committed to creating an inclusive workplace for all employees.
