Front Desk Receptionist – Mental Health Outpatient Practice
Location: Charlotte, NC
Employment Type: Full-time
Practice Type: Outpatient Mental Health
About Us
Our practice is dedicated to providing compassionate, high‑quality mental health care to individuals and families. We value professionalism, empathy, and a welcoming environment where clients feel supported from the moment they walk through the door. We’re looking for a front desk receptionist who can be the warm, organized, and reliable first point of contact for our clients.
Position Overview
This role involves client communication, scheduling, administrative support, and maintaining a calm, respectful atmosphere. Ideal candidates are detail‑oriented, comfortable with technology, and able to handle sensitive information with discretion.
Key Responsibilities
- Greet clients with professionalism and warmth, both in person and over the phone
- Manage appointment scheduling, cancellations, and reminders
- Verify insurance information and assist with medical record releases
- Collect co‑pays and process payments
- Maintain accurate and confidential client records
- Coordinate with clinicians to support daily workflow
- Monitor waiting room environment to ensure comfort and privacy
- Handle general administrative tasks (email, faxing, scanning, data entry)
- Uphold HIPAA and confidentiality standards at all times
Qualifications
- Previous experience in a medical office, behavioral health setting, or customer service role
- Strong communication and interpersonal skills
- Ability to multitask in a fast‑paced environment
- Comfort with electronic health record (EHR) systems (experience preferred)
- High level of professionalism, empathy, and discretion
- Reliable, punctual, and organized
- High school diploma or equivalent required; additional training or certification a plus
What We Offer
- Competitive pay
- Supportive and collaborative work environment
- Paid time off and benefits
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Medical office: 1 year (Required)
Shift availability:
Ability to Commute:
- Charlotte, NC 28211 (Required)
Work Location: In person
