Large and fast-paced 1,200-unit residential community is seeking a highly organized and detail-oriented Resident Services/Accounts Receivable Specialist. This position plays a critical role in the property's financial and resident operations, with primary responsibility for rent collection, payment processing, delinquency management, resident account accuracy, move-out processing, security deposit dispositions, and coordination of legal collections activities. The position also provides administrative and resident-service support to the Property Manager and leasing team.
The ideal candidate will have a strong working knowledge in the following areas:
Accounts ReceivableCollections
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Review and post all Accounts Receivable "AR" payments and charges/fees daily (both electronic and manual).
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Travel to local banks for manual deposits and company errands as needed.
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Respond to escalated tenant payment inquiries via in-person, phone, email, and chat.
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Develop and implement collection strategies to recover outstanding debts.
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Prepare and distribute late notices and collection correspondence per company policy.
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Monitor and initiate legal proceedings related to rent collection and evictions.
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Process and report bad debt accounts to collection agencies monthly.
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Negotiate payment plans, settlements, or other approved resolutions.
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Maintain accurate records of all collection activities.
Security DepositAccount Management
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Manage pre- and post-move-out inspections; apply damage charges accordingly.
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Oversee Security Deposit escrow accounts in collaboration with Corporate Accounting.
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Prepare former residents' security deposit dispositions accurately and promptly.
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Ensure timely processing of refunds and owner distributions within predefined deadlines.
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Reconcile deposit records with Corporate Accounting Department monthly.
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Ensure proper posting and collection of all fees (late, legal, pet, damage, lock-out, etc.).
Housing Assistance Program ("HAP") Administration
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Distribute bulk rental assistance payments to the appropriate individual tenant accounts with accuracy and timeliness.
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Complete annual HAP tenant recertifications to ensure compliance with agency guidelines.
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Audit HAP tenant accounts to maintain up-to-date and accurate contract documentation.
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Coordinate with housing agencies and maintain relationships with agency administrators.
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Meet hard recurring deadlines on annual re-certification tasks for all HAP accounts.
ComplianceCommunication
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Conduct all activities in accordance with Fair Housing Laws and company policies.
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Maintain confidentiality and handle financial data responsibly.
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Prepare and present regular reports on collections status and financial activities to management.
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Attend required meetings, training sessions, and resident events.
General Support
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Assist with phone coverage and service ticket submissions as needed.
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Provide customer service in the absence of forward-facing customer service agents.
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Perform additional tasks as assigned by management.
