JOB
Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position based off 20 hours per week will be $32,052 to $41,050 based on the candidate’s qualifications and experience.
WHO WE ARE
MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers.
Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.
MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.
The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
WHO WE ARE LOOKING FOR
Are you looking to join an innovative, collaborative, and diverse team? Montgomery County Public Libraries (MCPL) is seeking innovative team players that embrace the transformative nature of public libraries, who enjoy connecting customers with materials and resources and are eager to learn. The ideal candidate for this role is an effective communicator, is customer service oriented, and a committed public servant who equalizes opportunities for Montgomery County residents.
Bilingual applicants are encouraged to apply. Additional multi lingual pay may be available after successfully passing a multilingual examination.
EXAMPLE OF DUTIES
- Promote and support MCPL’s Diversity, Equity and Inclusion values with staff and customers. Center the experiences of people and communities who are most affected by structural inequities when engaging in programming, partnerships, and information services work.
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Connect Children and people with disabilities with materials and resources both in-person and over the telephone.
- Assist customers at information or circulation desks
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Assist with programming for Children, including staff-led and partner-led events.
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Assist with collection maintenance, including shelving and processing of library materials.
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Use new technologies and platforms.
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Attend meetings and workshops for professional development.
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Stay up to date with changes in MCPL policies and procedures, and technologies used by MCPL.
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Prepare library exhibits and displays; identify items of high potential demand or widespread interest.
Successful Candidates will:
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Demonstrate commitment to diversity, equity, and inclusion (DEI) practices in public service.
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Be a genuine person who enjoys interacting with people on the telephone and in person.
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Value building collaborative relationships with community members and organizations, as well as colleagues across MCPL.
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Be responsive to the emerging needs of Montgomery County residents, developing and delivering programs and services that reflect the unique needs of diverse populations.
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Be a life-long learner who readily grasps new technologies and platforms.
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Be a team player who energizes others.
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Be a great communicator and a patient listener who takes the time to understand customer service needs.
Employees in this position must complete LATI, the state’s Library Associates Training Institute, as scheduled, or complete at least 9 hours of coursework in an MLS program accredited by the American Library Association.
THIS RECRUITMENT WILL GENERATE A 6-MONTH ELIGIBLE LIST TO FILL CURRENT AND FUTURE VACANCIES FOR LIBRARY ASSOCIATE POSITIONS AT ALL BRANCH LOCATIONS WITHIN MCPL.
Hours for this position:
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Library hours of operation are 7 days a week including evenings, days, and weekends. Employees are expected to be available for work during these times. All employees are expected to work Sundays in rotation, at an assigned branch. Individual schedules, including evenings and weekends, will vary based on branch operational needs.
SUPPLEMENTAL INFORMATION
Resume must include information specific to the preferred criteria listed below. Make sure that your resume references your knowledge, skills, and abilities as they relate to the preferred criteria.
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Experience providing direct customer service to Children.
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Experience in locating information and materials through general reference, electronic resources, and book recommendation services.
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Experience or familiarity using Public Access Catalogs and electronic online databases to locate material, place holds, and search indices.
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Experience educating and informing groups and/or conducting programs for Children.
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Experience with technology such as software, digital signage, e-readers, iPads, hotspots, Smart TVs, and other equipment to support customer service needs.
