Friends Life Care is a Quaker-based nonprofit that helps older adults age in place with confidence, independence, and support. For more than 35 years, we have offered a continuing care at home alternative or supplement to long-term care insurance, grounded in our values of integrity, inclusion, compassion, and respect for human dignity.
Our VigR® philosophy—Vitality, Independence, Growth, and Resilience —guides our work to help members stay healthy, supported, and thriving in their own homes for as long as possible. Our multidisciplinary team supports members through care coordination, caregiver resources, home accessibility recommendations, financial security, and peace of mind.
Friends Life Care is part of Friends Life Care Partners. FLCP is certified as a Great Place to Work and holds a Platinum SAGECare Credential since 2022, reflecting our commitment to an inclusive, respectful, and supportive environment for employees and members.
Overview:
Friends Life Care is seeking a Care Coordinator to support members in Northern Delaware and Chester County, Pennsylvania. This hybrid role works from a home office and in the field with adults age 60+, primarily supporting members who need in-home care. The Care Coordinator maintains regular contact with assigned members and responsible parties, uses assessments to identify needs and risks, and helps connect members with appropriate supports and services.
Care Coordinators work closely with an interdisciplinary team, contribute specialized expertise, and support internal meetings, committees, and work groups as needed. This role is a strong fit for a licensed or credentialed health and wellness professional who enjoys building relationships, supporting older adults in their homes, and working with a collaborative, mission-driven team.
Role Details
- Service Area: Northern Delaware and Chester County, PA
- Hybrid: Home Office, In Office and Field-based
- Regular local travel
- Rotating on-call coverage
- Compensation Range: $70,000 – $80,000
Key Responsibilities:
- Maintain regular contact with assigned members and responsible parties, providing timely follow-up and support based on the member contact schedule.
- Assess member needs, risks, and eligibility for preventive initiatives, community resources, Medicare-related services, and Friends Life Care plan benefits.
- Develop, monitor, and revise care plans that support member safety, wellness, and independence at home.
- Communicate clearly with members and responsible parties regarding continuing care agreements and available services.
- Provide rotating on-call coverage during evenings, weekends, and holidays with the Care Coordination Department.
- Collaborate with the Care Coordination team and other departments by sharing expertise, consulting on member needs, and contributing to meetings, committees, and work groups.
- Maintain accurate documentation, protect confidentiality, comply with HIPAA requirements, and follow applicable policies, procedures, and standards of practice.
Success in This Role Looks Like
- Building trusting relationships with members and responsible parties through clear, compassionate communication.
- Taking initiative, following through on member needs, and maintaining timely documentation and care plans.
- Working independently, adapting to changing needs, and balancing member-centered care with organizational resources.
- Collaborating effectively with internal teams while representing Friends Life Care’s mission and values.
Qualifications:
- Degree in nursing, occupational therapy, social work, or another health and wellness-related discipline required.
- Minimum of 3 years of related health care experience required.
- Experience supporting older adults, caregivers, or families in home-based, community-based, or long-term care settings, preferred.
- Must maintain professional credentials and state licensure as appropriate and required.
- Proficiency with Microsoft programs, data entry, and department-specific technology.
- This role requires regular travel throughout the assigned service area for member visits and related responsibilities.
If you are passionate about helping older adults remain safe, supported, and independent at home, we encourage you to apply. Send your resume to [email protected], ATTN: Jayne Carter. Applications will be reviewed on a rolling basis until the position is filled.
