Position Summary: In-room Dining Servers are responsible for ensuring that all guests have the highest quality dining experience in their guest room as they would enjoy in our restaurants.
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Essential functions:
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Exhibits a strong menu, beverage and wine knowledge.
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Adheres to state liquor laws.
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Keeps the chefs and managers informed of any issue that might affect quality of service or timing.
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Prepares room service trays/tables.
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Delivers trays/tables and obtains payment.
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Process checks in compliance with cash handling, credit card and room charge policies and procedures.
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Delivers VIP amenities and other assigned duties.
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Retrieves room service trays/tables in accordance with policies and procedures.
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If needed, will answer room service calls. Follows Hotel’s sell/upsell strategies, communicates daily specials, and answers questions.
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Completes daily side work assignments.
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Must be able to multi-task and handle high volumes service demands.
- Team member will be cross-trained in other restaurants including Evoq, Ingredients and Banquets.
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Knowledgeable on Hotel facilities and services to assist guests as appropriate.
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Will assist in the restaurant during slow time in In-Room Dining.
Qualifications:
Education: High school diploma or GED plus 2 years’ guest service experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.
Experience: Minimum of 1-year server experience
- Proficiency in reading and communicating in English.
- Current certification in ServSafe or other nationally recognized Food Handler Program or able to obtain upon being hired.
- Current certification in TIPS or other nationally recognized program in the service of alcohol or able to obtain upon being hired.
- At least 21 years of age.
- Ability to be on one’s feet for prolonged periods of time.
- Able to lift and carry up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
