- Managing leads, appointments, and CRM data integrity
- Supervising and training BDC staff to meet performance goals
- Ensuring prompt, professional customer communication (phone, email, chat, text)
- Coordinating with sales and service teams to maximize opportunities
- Developing follow-up processes and campaigns to drive engagement
- Tracking KPIs, generating reports, and optimizing lead conversion
- 1–3 years of experience in customer service, automotive, or internet sales preferred
- High school diploma or equivalent
- Some college or a degree in business, marketing, or a related field preferred
- Strong computer proficiency (CRM systems, Excel, Outlook, etc.)
- Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Elead, Reynolds and Reynolds)
- Excellent written and verbal communication skills
- Highly organized with attention to detail
- Ability to multitask and prioritize in a fast-paced environment
* Competitive pay *Excellent benefits Medical/Dental/401k * Paid Vacation & More
