Automotive Service Advisor
Sales/Experienced Service Advisor (Weekends Off)
Do you have the superpower to turn just an “oil change” into a full-service
experience?
Are you able to provide guidance, build trust AND help clients make the right
choice?
Well, strap in, because MonkeyWrench Automotive is looking for a Service
Advisor/Writer/Estimator who’s as passionate about customer service as they are about
the automotive industry.
At our shop, you won’t just be pushing paperwork, you’ll be the face of the operation.
You’ll guide our customers through the repair process, keep them in the loop about their
car’s status and make sure they drive away happy.
You’re the trusted expert who makes car maintenance less stressful and—dare we say
it—maybe even enjoyable?
What You’ll Be Doing (Besides Being Awesome)
- Building trust & confidence! Your main job is to sell recommended repairs and services—because great service starts with the right recommendations.
- Be the voice of MonkeyWrench Automotive. Answer calls like a pro and guide customers through their repair journey.
- Listen, inspect, and explain. Understand customer concerns, perform visual intake inspections, and break down repairs in a way that makes sense.
- Keep the workflow running smoothly. Oversee repairs, update customers, and make sure everything (and everyone) stays on track.
- Stay on top of parts. Work with techs to ensure the right parts are ordered, stocked, and ready to roll.
- Keep it organized. Maintain accurate records, handle warranties, and keep things running like a well-tuned engine.
What We’re Looking For (AKA Your Superpowers)
- Love people. If you enjoy talking to customers and building relationships, you’ll fit right in.
- Tech-savvy. Comfortable with SMS programs such as Tekmetric
- Communication pro. Clear, professional, and friendly—whether in person or over the phone. Being bilingual is an added bonus!
- Fast and efficient. Can juggle multiple tasks without breaking a sweat.
- Team player. Works well with techs, vendors, and customers to get the job done right.
- Honest and productive. Sell with integrity and keep a positive attitude.
- Valid driver’s license. Because sometimes, cars need a quick ride.
What You Get
- No Weekends! (Work & life balance is important to us)!
- Uniform provided
- Weekly Pay!
- Paid Holidays
- Bonus Plans based of production
- Work with an awesome team that treats you like family
- Continuous training so you’re always at the top of your game
- Support with certifications
- Free coffee and snacks—because caffeine and snacks fuels greatness
If you or someone you know is ready to succeed, we’d love to meet you! Apply today
and let’s kick your career into high gear! Visit our website at
https://mwautoservices.com/careers/ or visit us in person at 214 Cedar Creek Rd.
Fayetteville, NC 28312 (Located 5 minutes from downtown area & 5 minutes for I-95)
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
