Overview
Join our dynamic healthcare team as a Patient Communications Coordinator, where your passion for patient engagement and exceptional communication skills will make a meaningful difference. In this vital role, you will serve as the primary point of contact for patients, ensuring clear, compassionate, and efficient communication across multiple channels. Your efforts will help streamline patient interactions, enhance their experience, and support the overall operational success of our medical facility. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, this opportunity is perfect for you! Responsibilities
- Manage incoming calls with professionalism, demonstrating excellent phone etiquette and active listening skills to address patient inquiries effectively.
- Utilize strong communication skills to relay medical information accurately while maintaining confidentiality and sensitivity.
- Enter patient data meticulously into electronic health record systems, ensuring accuracy and completeness for seamless record-keeping.
- Assist patients with appointment scheduling, rescheduling, and follow-up communications to promote timely care delivery.
- Understand and explain basic medical terminology to patients, helping them navigate their healthcare journey confidently.
- Collaborate with medical staff to coordinate patient communications and ensure smooth flow of information across departments. Experience
- Prior experience in a medical office or healthcare setting is highly preferred, demonstrating familiarity with medical terminology and office procedures.
- Proven customer service skills with the ability to handle sensitive situations professionally and empathetically.
- Strong computer skills including data entry, electronic health records (EHR), and general office software applications.
- Excellent analysis skills to assess patient needs quickly and provide appropriate responses or escalate issues when necessary.
- Knowledge of phone etiquette standards combined with outstanding communication skills that foster trust and rapport with patients. Join us in creating a welcoming environment where every patient feels heard, valued, and cared for through your energetic approach and dedicated service!
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
