Headquartered in Reno, Nevada, Ace Hospitality Services Group was established in 1991. Since then, we have grown into a multiservice nationwide cleaning and staffing company to various hotel brands, resorts, hospitals, restaurants and government facilities. For over 25 years, we have proven over time that our approach combined with quality and luxury provides results.
Work Location: Hotel in Downtown Minneapolis, MN
Shift: Day Time
Status: Salary role
Job Summary:
The Housekeeping Supervisor is responsible for assisting in the supervision and control of the Ace Housekeeping staff on assigned floor. The Housekeeping Supervisor is responsible for the cleanliness, arrangement, and supply of all guest rooms in an assigned section. The Housekeeping Supervisor will work on supporting the Operations Team in a supervisory capacity. The Housekeeping Floor Supervisor will train and motivate staff to ensure the highest standard of service and presentation. Fill in whenever needed, to ensure the department exceeds all customer service need and work to always provide the highest quality of service to all Guests.
Duties and Responsibilities are, but not limited to the following:
● Ensure guest satisfaction through room cleanliness and attention to guest’s needs.
● Ability to professionally interact with and resolve guest and employee’s issues.
● Believe and demonstrate the Ace Vision and Mission Statement.
● Responsible for assisting in the supervision and control of the Guest Room Attendants.
● Responsible for the cleanliness, arrangement, and supply of all guest rooms in an assigned section.
● Always provide the highest quality of service to the customer.
● Deal promptly and effectively with guest complaints and requests.
● Inspect guest rooms on a daily basis to ensure standards of cleanliness.
● Conduct ongoing training of all Ace Housekeeping employees to increase job knowledge and skill level.
● Promote teamwork and employee morale.
● Communicate all policies and procedures for housekeeping and special cleaning projects.
● Maintain cleanliness and organization of linen rooms and Guest Room Attendant’s carts.
● Ensure ready status of all rooms daily.
● Inspect room for maintenance needs and report on maintenance service requests.
● Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
● Log rooms cleaned on daily housekeeping report.
● Must wear proper uniform at all times in accordance with the Standards of Appearance.
● Have a thorough knowledge of emergency procedures.
● Practice safety standards at all times.
● Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
● Help with recruiting efforts requested by the Hotel by screening and interviewing potential candidates
● Assist with Payroll/Time Sheet
● Review Timeclock every Monday and solve any payroll discrepancies
● Drive company car to transport employees to and from job location if needed
● Employee must perform other duties as assigned.
Qualifications:
· Bilingual (English/Spanish) a must
· Comfortable with high pace environment
· Hotel experience a plus
· Great Attitude
· Great Guest Services Experience
· Detailed Oriented
· Focus Driven
· Must have valid Driver License to drive company car
Perks:
· Health Benefits/Sick Pay/Vacation Time
· Referral Program
· Great Team Environment
Knowledge/Skills/Abilities:
● Responsible for supervising Ace Housekeeping staff on assigned floor.
● Ability to communicate both oral and written English required. Bi-lingual (English/Spanish) a must.
● Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
● Be able and willing to clean guests’ rooms when business demands require.
● Trusted and is seen as a truthful individual who is highly respectful of others.
● Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
● Cooperate with others in the accomplishment of joint tasks and common objectives.
● Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
● Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
● Create a positive, professional work environment emphasizing a teamwork approach and effective communication.
● Must be able to climb ladders and stairs.
● Must have a normal sense of smell, touch and sound.
● Must have hearing within normal range.
● Must be able to distinguish letters, numbers and symbols.
● Maintain professional conduct and appearance.
Qualities:
· Friendly personality
· Trustworthy
· Punctual
· Organized
· Guest Service Oriented
Physical Demand:
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, Hotel environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the Hotel; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Best Efforts:
At all times during the term of this Agreement, Employee agrees to provide their best efforts and skills to perform the duties and tasks as outlined herein. Employee agrees to represent and project the Employer in the highest regard and represent themselves in a professional and ethical manner at all times. Employer is in the hospitality business, therefore, Employee is expected to provide a friendly, welcoming attitude and a high level of customer service to our hotel guests, our customers and fellow employees.
Job Type: Full-time
Salary: $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Experience:
- Housekeeping: 1 year (Preferred)
- Supervising: 1 year (Preferred)
- MS Office: 1 year (Preferred)
Language:
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
Experience:
- Microsoft Office: 1 year (Preferred)
- Housekeeping Supervisor: 1 year (Required)
Language:
- Spanish (Required)
- English (Required)
Work Location: In person
