We're a family-owned private practice, and that means something. Our patients aren't chart numbers — they're neighbors, families, and long-term relationships we've built over years. As our Patient Coordinator LEAD, you're the first face they see and the steady hand that keeps our front office running. We're looking for someone who doesn't wait to be told what to do, takes ownership of their role, and genuinely cares about the people walking through our door. If you're a self-starter who thrives in a fast-paced dental environment and takes pride in doing things right — we'd love to meet you.
The Patient Coordinator Lead serves as the primary front office resource for the assigned practice location and plays a key role in creating an exceptional patient experience. This position is responsible for coordinating scheduling, treatment follow-up, patient communication, collections support, and day-to-day front office operations while serving as a trusted partner to providers and clinical team members.
This is a hands-on individual contributor role focused on operational excellence, patient service, and office performance rather than formal people management responsibilities.
What You'll Do
Patient Coordination & Financial Responsibilities
- Confidently review treatment plans, financial responsibilities, and payment expectations with patients
- Support treatment acceptance through patient education, proactive follow-up, and strong communication regarding recommended care
- Monitor unscheduled treatment, pre-determinations, outstanding balances, and unresolved patient accounts
- Ensure collection of patient portions at the time of service whenever possible
- Partner with the Insurance Coordinator to ensure patient eligibility, benefits, and estimates are accurate and up to date
- Support office performance through effective management of scheduling, treatment follow-up, and collections activities
Scheduling & Office Operations
- Manage provider schedules to support productivity, efficiency, and patient access
- Proactively address cancellations, schedule gaps, and opportunities to optimize patient flow
- Coordinate closely with clinical team members to ensure smooth daily operations
- Assist in organizing daily huddles and communicating scheduling priorities
- Help maintain a well-organized, efficient, and patient-focused office environment
Patient Experience & Communication
- Create a welcoming, professional, and service-oriented experience for patients
- Serve as a primary point of contact for patient questions and concerns
- Assist with patient issue resolution and service recovery when needed
- Ensure timely communication through phone, email, voicemail, text, and patient outreach systems
- Build strong patient relationships that support retention and long-term trust in the practice
Administrative & Systems Support
- Maintain accurate patient records and scheduling information within Dentrix Ascend
- Support reporting, patient communication initiatives, and office coordination activities
- Ensure established front office procedures and workflows are consistently followed
- Assist with operational projects and administrative initiatives as needed
What We're Looking For
- 3-5+ years of dental front office, patient coordination, or treatment coordination experience
- Strong understanding of dental scheduling, insurance workflows, treatment planning, and patient financial discussions
- Experience using dental practice management software, preferably Dentrix Ascend
- Exceptional communication, organization, and customer service skills
- Ability to work independently and effectively manage multiple priorities in a fast-paced environment
On rare occasions, we may ask you to step in at another location on short notice to cover an unexpected absence — flexibility and team spirit go a long way here.
Pay: $34.00 - $36.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Paid training
- Uniform allowance
Experience:
- dentrix ascend: 1 year (Preferred)
- dental office: 2 years (Preferred)
Work Location: In person
