Category: Casino/Gaming
Status: Non-Exempt
Reports To: Director of Casino Operations
Job Description
Responsible for dealing all games professionally, accurately and according to policies and procedures and ensure a positive customer experience. Proficient in all aspects of dealing craps.
Compensation
Benefits
- Medical
- Dental
- Basic Life Insurance (included with the dental plan)
- Vision
- Short-term Disability
- Combo plan covering accidents, hospitalizations, and critical illnesses
- Free on-site parking
- One free meal per shift
- Paid time off
- Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)
Location
In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).
Responsibilities
Asset Protection/Gaming Compliance
- Protects the integrity of games through observation and follows appropriate procedures
- Responsible for protecting all sensitive equipment, (Dice, stick, puck, etc.)
- Responsible for ensuring maximum game protection
- Complete paperwork required for monetary transactions
- Must be able to obtain and maintain a Nevada Gaming Registration Card
- Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to
- Responsible for compliance with all dealing procedures
- Ensure strict compliance with Ellis Island Casino and Brewery of Internal Controls
Critical Evaluation
- Must be able to work independently and unsupervised at times and make good decisions based on adherence to policies and procedures
- Must be able to pass yearly Title 31 certification and can effectively communicate with Compliance Department
- Able to remain open-minded to changes and new information daily
- Be knowledgeable about guest events, marketing promotions and services/amenities throughout the property
Team and Guest Service
- Provide excellent guest service to all casino guests and ensure same of all Team Members
- Deal effectively with guest problems/complaints
- Perform additional duties and responsibilities as assigned or necessary
- Provides excellent service to other Team Members and departments as needed
Table Games Knowledge
- Knowledge of all Craps rules and regulations, must have a total understanding of procedure manual for Craps
- Tracks multiple players? level and duration of play
- Observe gamblers' behavior for signs of cheating, such as switching dice, sliding dice, or past posting and notify Pit Supervisor or Shift Manager of suspected cheating
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
- Must be able to perform each essential duty satisfactorily
- Must be willing and able to learn new games
- Must read and acknowledge Craps Manual on the Paychex website
Other Job Duties:
- Fill in as dual rate-supervisor when need, and maintain Title 31 to perform in dual-rated capacity
- Assists with tournaments and promotions
- Performs additional duties and responsibilities as assigned or necessary
- Must be willing to change shifts if unable to perform duties if needed to meet business needs
Skills / Experience
- The ability to submit to a background check and drug test is required.
- Must be able to obtain a Nevada Gaming Registration Card.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and handle high-stress situations.
- Strong problem-solving and conflict resolution skills.
- Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company?s internal controls, policies and procedures.
- Familiarity with gaming software and security systems is a plus.
- At least 1 years of experience in Craps Dealer.
- High school diploma or equivalent required.
Physical Requirements
- Ability to stand and walk for extended periods of time during shift.
- Proficient use of a computer, including keyboarding and mouse skills.
- Must be able to bend/kneel & work outdoors less than 25% of the time.
- Hearing, vision, speech, and literacy skills are critical.
- Must be able to lift up to 50 lbs. with or without assistance.
- Ability to work in environments that are smoky, noisy, hot, cold, or humid.
This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.
Core Values
- Service - Personalized, warm, and consistently exceptional customer service.
- Value - Committed to deliver quality products for great prices.
- Growth - Promote personal development and growth for all team members.
- Family - Create a family-like environment by staying close to our guests and our team members.
- Passion - Work with passion and enthusiasm every day.
