Techtronic Industries North America, Inc. is seeking a detail-oriented and customer-focused Order Management Specialist to support the efficient processing and management of customer orders. This role is an important part of delivering the high level of service and operational excellence expected across TTI's business and family of brands.
The successful candidates will work closely with customers and internal teams to ensure orders are processed accurately, issues are resolved efficiently, and customers receive timely and professional support.
Responsibilities
- Manage customer orders from initial entry through fulfillment and delivery.
- Review orders for accuracy, completeness, product availability, pricing, and shipping information.
- Monitor order activity and communicate updates regarding shipments, backorders, delays, and changes.
- Respond to customer inquiries professionally through phone, email, and other communication channels.
- Coordinate with sales, inventory, warehouse, logistics, and operations teams to support timely order fulfillment.
- Research and resolve order discrepancies, cancellations, returns, delivery concerns, and other customer issues.
- Maintain accurate customer, product, and order information in company systems.
- Follow up on outstanding orders and ensure issues are addressed promptly.
- Assist with order reports, documentation, and administrative activities.
- Identify opportunities to improve order-processing procedures and the overall customer experience.
- Maintain a high level of professionalism, accuracy, confidentiality, and customer service.
Qualifications
- Previous experience in customer service, order management, sales support, administration, logistics, or a related field is preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Comfortable working with computers, email, spreadsheets, and business software.
- Ability to learn new systems, products, and procedures quickly.
- Strong problem-solving and follow-through skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working independently while collaborating with a team.
- Professional, dependable, and customer-focused approach.
At TTI, employees are part of a global organization built around Powerful Brands, Innovative Products, Operational Excellence, and Exceptional People. TTI emphasizes employee development and provides opportunities for individuals to grow professionally and take on greater responsibility.
This position offers the opportunity to develop valuable experience in customer service, order management, operations, and supply-chain support while building skills for long-term career growth.
Pay: $22.88 - $34.96 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: Remote
