Patient Access and Consultation CoordinatorPosition Summary
The Patient Access and Consultation Coordinator serves as the first point of contact for prospective and existing patients. The coordinator answers inquiries, provides basic approved information about our treatments, collects required patient information and records, and schedules consultation appointments.
Primary Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to follow through with tasks to completion
- Strong organizational and problem-solving skills
- Ability to multitask in a fast paced environment
- Ability to effectively and accurately follow directions or instructions
- Ability to work collaboratively as part of a team; offers to help coworkers when needed
Job Responsibilities
- Answers calls and inquiries from patients, caregivers and referring providers.
- Provides basic, approved information about our treatments and the consultation process.
- Schedules, confirms, reschedules and cancels appointments.
- Collects patient demographic information and the reason for seeking treatment.
- Explains consultation fees, payment options and general office policies.
- Requests required ophthalmology reports and medical records before the consultation.
- Uploads and organizes patient documents in the electronic health record.
- Documents patient communications and follow-up activities.
- Follows up with prospective patients and assists them with scheduling.
- Escalates clinical questions to the appropriate clinical staff.
- Follows communication protocols, privacy policies and HIPAA requirements.
All candidates must have reliable transportation.
All jobs are ideal for someone who is a team player, dependable, people-oriented, adaptable, flexible, detail-oriented, and works well under pressure.
Bilingual candidates are urged to apply.
Pay: $18.00 - $22.00 per hour
Work Location: In person
