We are looking for a Retail Sales Representative (aka "E-Bike Matchmaker") to provide excellent customer service to help sell electric bikes and accessories. We try to maintain a relaxed, no-pressure sales environment. The e-bikes basically sell themselves. You just need to know enough about them to connect people with the right one for them.
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities
- Be present at the shop Tuesday through Saturday from 945 a.m. to 5:15 p.m.
- Greet and direct customers to the right products for them
- Provide accurate information (e.g. product features, pricing, and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-/up-sell products (like selling a helmet with a new bike)
- Ensure racks are stocked and organized
- Coordinate with the rest of the team to provide excellent customer service (especially during peak busy times)
- Inform customers about discounts and special offers
- Provide customer feedback to the shop manager
- Stay up-to-date with new products/services
Requirements
- Proven work experience as a Retail Sales Representative, Sales Associate, or similar customer-facing sales role
- Understanding of the retail sales process
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Knowledge of e-bikes and e-bike industry preferred and helpful
- Ability to use computers and different software systems (we are a tech-heavy shop, and if you aren't comfortable with computers, you will not be able to make it here)
- Basic math skills
Why join us? What's in it for you?
- Be part of something exciting - we're growing and going places!
- Creative, collaborative environment
- Sweet employee discounts on e-bikes and gear (get everything at-cost after 90 days)
- You get Mondays off! Spend time with family, make that appointment with the place that’s only open 9-5 M-F, or do whatever you want, because the shop will be closed
Please note that only qualified candidates will be contacted for an interview.
Our lawyer said there were a few other things we should say, so check out these notices before you apply:
- Physical Demands: You must be able to lift and carry e-bikes and other equipment, which can be cumbersome and heavy. You will often have assistance from coworkers in the shop, but sometimes you may need to carry items alone. You must be able to climb steps, bend, stoop, squat, kneel, grasp, reach, twist, and crouch. The shop is in a (nice and finished) historic building from the late 1800s and is spread out across three floors. There are ramps to the bottom and middle floors but only stairs to the top employees-only level.
- Equal Opportunity Employment: We are an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected classification in accordance with applicable federal, state, and local laws.
- Americans with Disabilities Act: We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
- E-Verify Notice: We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
- Workplace Safety: We comply with all Missouri Occupational Safety and Health Administration (MOSHA) standards and regulations to ensure a safe and healthy workplace.
- Rights Under Missouri Labor Laws: All employees have rights under Missouri labor laws including but not limited to: Right to workers' compensation benefits for work-related injuries; Right to unemployment insurance if eligible; Right to breaks and meal periods as required by law; Right to a workplace free from discrimination and harassment (we definitely don't countenance that here).
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Last bits:
- If you made it this far, thank you for reading!
- We will reject your application without responding if your resume or response indicates you cannot work onsite during our regular business hours. You must agree to be onsite during normal hours in screening question with your application, so anything contradicting that means you are either lying or cannot pay attention to details.
- Sorry, we will not be sponsoring any visas for this role. You MUST be authorized to work in the U.S. already. Local candidates are preferred.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
Application Question(s):
- Will you be able to work in-person during (and a little before and after) regular business hours at our shop in Saint Charles, MO? These hours are TUESDAY through SATURDAY from around 9:45am to around 5:15pm and until 7:15pm on FRIDAY.
Work Location: In person
