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TASTING ROOM SUPERVISOR

Ponte Winery -
Temecula, CA

Job Details

Full-time
$27 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Staff supervision
Retail industry sales team management experience
Guest relations
Managing store merchandising operations
Managing hospitality teams
Sales team management
Lead Conversion
Sales coaching
Merchandising display arrangement
Time-based sales targets
Sales leadership
Product placement

Full Job Description

About Our Company:

Ponte Winery is a family-owned hospitality and wine destination located in the heart of Temecula Wine Country. We are a working winery with deep roots in our vineyards and a strong commitment to creating exceptional guest experiences through outstanding service, quality wine, and beautiful surroundings. Our associates take pride in delivering memorable experiences for guests and Wine Club Members while upholding Ponte’s service standards, values, and dedication to excellence.

Job Summary:

The Tasting Room Supervisor supports the daily operations of the Ponte Winery Tasting Room by providing floor leadership, guest service support, and associate coaching. This role is responsible for helping ensure service standards are consistently executed, assisting with tasting room procedures, as well as supporting sales and wine club initiatives.

Schedule:

Wednesday-Sunday
Must be available to work weekends, holidays, and peak seasons
Flexibility required to support business needs

Compensation: $27.00 hourly

Benefits Per Company Plan Details:

Medical, Dental, Vision
401k Matching Plan
Life Insurance
Hospital Confinement Plan
Pet Insurance
3 Weeks of PTO
8 Paid Holidays, including Associate Birthday Paid Off

**The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits.

Essential Duties & Responsibilities:

Guest Experience & Hospitality Leadership

Serve as a visible floor leader, ensuring a warm, polished, and consistent guest experience.
Support service recovery by resolving guest concerns promptly and professionally.
Maintain service standards, pacing, cleanliness, and guest engagement throughout service.

Sales Performance & Wine Club Growth

Support achievement of daily/monthly tasting room sales goals through active floor leadership and coaching.
Promote and reinforce wine club sign-ups by ensuring associates confidently communicate membership benefits and incentives.
Coach associates in suggestive selling, wine education, upselling strategies, and conversion opportunities.

Merchandising, Retail Presentation & Product Standards

Maintain exceptional visual standards across the tastingroomretail space (stock levels, signage, organization, cleanliness, and display presentation).
Monitor product flow and ensure retail areas are always guest-ready and aligned with brand standards.
Support proper product handling and merchandising execution to maximize retail revenue.

Team Oversight, Training & Shift Execution

Support shift execution by directing workflow, assigning side work, andassistingwith break coverage and staffing adjustments.
Train and coach associates in service standards, brand knowledge, POS procedures, and sales expectations.

Operational Excellence (POS, Cash Handling, Compliance)

Ensure accuracy and consistency with POS transactions, opening/closing procedures, and cash handling standards.
Support operational checklists, standard processes, and policy adherence.
Maintain compliance with alcohol service laws, food safety requirements (as applicable), and California meal/rest period compliance.
Any other duties as assigned by your Manager.

Knowledge, Skills, Abilities & Other Requirements

Must be 21 years of age or older.
Minimum 2–3 years of supervisory experience in a food & beverage environment, with winery/tasting room experience strongly preferred.
Strong sales ability withdemonstratedsuccess supporting tasting room revenue goals, including Wine Club sign-ups and conversion.
Commerce7 and TOK experience strongly preferred, including transactions, guest profiles, Wine Club enrollment/support, and basic reporting.
TOAST POS experiencestronglypreferred, including transactions, modifiers, discounts, tip adjustments, and end-of-day procedures.
Strong leadership presence with the ability to coach associates, maintain accountability, and support shift execution.
Excellent guest service and communication skills, including the ability to support service recovery professionally.
Strong retail and merchandising standards (stock levels, presentation, signage, displays, and product readiness).
High attention to detail and ability to multi-task in a fast-paced, guest-facing environment.
Must maintain required certifications as applicable (e.g., Food Handler, Responsible Beverage Service/Server Permit).

Company Standards:

Understand the Ponte Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).

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