Job Title: Dental Front Desk Coordinator
Location: Primary location is Cary, NC with some occasional travel to a different office within the triangle.
Position Type: Full-Time
Position Summary:
We are seeking a friendly, organized, and dependable Dental Front Desk Coordinator to join our growing dental practice. This position is responsible for providing excellent customer service while managing patient check-in and check-out, insurance verification, and supporting the overall patient experience. A positive attitude and the ability to travel between office locations as needed are essential.
Key Responsibilities:
- Patient Check-In/Check-Out:
- Greet patients with a warm, welcoming attitude.
- Collect patient payments and post in account accurately.
- Schedule patients next visit with a goal of 100% reappoint rate.
- Insurance Verification:
- Verify patient insurance coverage before appointments.
- Accurately enter and update insurance information in the system.
- Communicate insurance benefits and financial responsibilities to patients.
- Customer Service:
- Answer incoming calls promptly and professionally.
- Address patient questions and concerns with a caring and solutions-focused approach.
- Maintain a clean, organized, and professional front desk area.
Qualifications:
- Bilingual preferred
- High school diploma or equivalent required.
- Previous dental front office or medical office experience preferred.
- Knowledge of dental insurance verification is a plus.
- Strong communication and organizational skills.
- Ability to multitask while maintaining attention to detail.
- Comfortable using dental management software.
- Reliable transportation and flexibility to travel if needed.
- A positive, team-oriented attitude and a passion for delivering excellent patient experiences.
Benefits:
- Competitive pay based on experience.
- Paid time off and holidays.
- Health insurance with company match.
- Opportunities for professional development.
- Supportive and friendly team environment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Language:
Ability to Commute:
- Raleigh, NC 27615 (Required)
Work Location: In person
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
