Job Overview
Join our dynamic hospitality team as a Front Desk Supervisor, where you will lead the front desk operations with energy and enthusiasm! In this pivotal role, you will oversee guest check-in and check-out processes, ensure exceptional customer service, and maintain smooth hotel operations. Your leadership will inspire a welcoming atmosphere, foster guest satisfaction, and uphold the highest standards of hospitality management. If you thrive in fast-paced environments, excel at multitasking, and have a passion for guest relations, this is your opportunity to shine!
Duties
- Supervise daily front desk activities, including guest arrivals, departures, and reservations using property management systems such as OPERA or similar hotel management software
- Lead and motivate front desk staff to deliver outstanding customer service through effective training and support
- Handle guest inquiries, resolve issues promptly, and ensure a positive experience by applying customer service problem-solving skills
- Manage multilingual and bilingual communication to assist diverse guests efficiently and courteously
- Oversee night audit procedures to reconcile daily transactions and prepare accurate reports in compliance with hotel policies
- Enforce hotel emergency procedures to ensure guest safety and respond swiftly to any incidents or emergencies
- Maintain phone etiquette standards when communicating with guests and clients via phone or in person
Requirements
- Proven experience in hospitality management, hotel front desk operations, or related roles with a strong background in guest services
- Knowledge of property management systems (PMS) such as OPERA or equivalent hotel reservation systems
- Excellent customer service skills with a focus on guest relations and client communication
- Bilingual or multilingual abilities are highly desirable to serve an international clientele effectively
- Familiarity with hotel emergency procedures, night audit processes, and resort experience is preferred
- Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment
- Exceptional phone communication skills and professional phone etiquette are essential for success
Join us to create memorable experiences for every guest while leading a vibrant team dedicated to excellence in hospitality!
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
