Reports to: IS Student Application Manager Pay Grade: Technology Pay 4
Dept. /School: Information Systems Days: 227
Supervises: NA
Education/Certification:
High School Diploma
Special Knowledge Skills:
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Experience with using Student Information Systems maintenance and form building capabilities.
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Experience with creating and maintaining complex security profiles both automated and manual.
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Experience with electronic mail and microcomputer software such as spreadsheets, word processors, databases and Windows.
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Experience using high speed laser production printers and bursters.
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Ability to train end users in existing and new applications
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Ability to develop training resources
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Ability to work with other staff members as part of a team within a production-oriented information systems environment
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Ability to work unsupervised and set task priorities
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Ability to adapt quickly to a technically changing environment
Experience:
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Minimum 3 years’ experience utilizing data application systems including but not limited to student demographic data, attendance accounting, grade reporting, scheduling, special programs, PEIMS, discipline, health services.
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Receiving frequent incoming calls from a variety of people on a broad range of problems
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Assisting users in routine problem resolution by providing technical assistance and/or making appropriate referrals
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Training district employees to enable them to properly implement and manage student information systems applications.
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Create training videos and documentation including but not limited to the Student Information System for district users and for the Portal for parents
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Create and maintain online security profiles of Student Information Systems
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Perform password resets and troubleshoot end user login problems including utilizing the school ERP system
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Maintain operating procedures, production schedules, and timely repair of equipment
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Coordinate corrective and preventive maintenance of hardware and output processing equipment by vendor service representatives
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Identify and report existing or potential problems which may jeopardize the Information Systems function
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Create letters and forms and new associated fields in the Student Information System for new processes
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Update existing processes, forms, workflows and system triggers including but not limited to the online registration process
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Testing newly developed system changes in development system in collaboration with stakeholders to ensure successful implementation in production system
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Operate printers in support of departmental and district production
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Archive online audit trails for Student Information Systems and perform searches as needed.
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Use knowledge of Student Information Systems and campus processes to trouble shoot a wide range of end user problems.
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Maintaining the student system street directory which includes updates due to district boundary changes.
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Monitoring data entry errors and coordinating efforts with campus staff to improve data quality
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Performing data entry as required
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Assisting the student applications staff as required with file management, mail outs, proofing and back to school packets, as well as other tasks as needed
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Answering the department telephone as the backup to the secretary
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Creating and maintaining the Information Systems calendar and telephone list
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Maintain Student Information Services Sharepoint
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Maintaining documentation related to job duties
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Maintaining a high degree of confidentiality
ADDITIONAL REQUIREMENTS:
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Demonstrates an attitude of quality service with working with district personnel
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Functions within the policies and administrative procedures of the ECISD
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Accomplishes tasks in a timely manner
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Accepts other responsibilities as assigned
Mental Demands/Physical Demands/Environmental Factors:
Work with frequent interruptions; maintain emotional control under stress; Repetitive hand motions; prolonged use of computer. Occasional prolonged and irregular hours.
