Description:
The Technical Desktop Support Representative will work on-site at our customer location and provide white glove technical support.
The primary responsibilities are as follows:
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Respond to and resolve help desk tickets, phone calls, and support requests.
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Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
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Diagnose and resolve Windows, Microsoft 365, email, VPN, and network connectivity issues.
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Set up user accounts, passwords, and system access permissions.
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Perform software installations, updates, and system maintenance.
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Document incidents, resolutions, and support activities in the IT ticketing system.
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Escalate complex technical issues to higher-level support teams when necessary.
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Assist with hardware deployments, upgrades, and asset inventory management.
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Provide end-user training and guidance on IT tools and best practices.
**This is a 1099 position**
Requirements:
- Work as a team player focused on service excellence
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3-5 years experience in a fast paced environment
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Ability to sit/stand on the phone for extended periods of time
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Ability to follow instructions and work independently
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Excellent communication and documentation
