General Description
The Customer Service Representative I performs customer service, cashiering, clerical, and basic accounting duties in support of City operations. Responsibilities include receiving and processing payments, entering and maintaining data in computer systems, answering and directing telephone calls, maintaining records, and assisting customers in a professional and courteous manner.
This position works under close supervision and follows established policies and procedures.
Essential Functions
- Receive and process cash, checks, and other payments; prepare and reconcile daily receipts received in person and by mail; document transactions; and ensure accuracy in financial handling.
- Manages physical and electronic records, including scanning, indexing, retrieval, archiving, retention, and destruction, in accordance with established records management procedures and retention schedules.
- Provide customer service by assisting customers in person, by telephone, and through other communication channels.
- Answer, screen, and route incoming telephone calls and inquiries to appropriate departments or personnel.
- Process routine transactions including permits, fees, new account documentation, and account terminations.
- Enter, update, and maintain accurate records and data in computerized systems and databases.
- Perform routine clerical duties including typing, filing, copying, scanning, faxing, and data entry.
- Maintain organized records in accordance with established retention policies and procedures.
- May provide support to the Warehouse Operator with receiving, inventory, and distribution of supplies.
Knowledge, Skills, and Abilities
- Knowledge of modern office practices, procedures, and administrative support functions.
- Ability to accurately perform cashiering duties and apply basic accounting principles.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Proficiency in the use of computer systems, software applications, and electronic data processing techniques.
- Ability to establish and maintain effective working relationships with coworkers, supervisors, other City employees, and the public.
- Ability to operate standard office equipment, including multi-line telephone systems, computers, copiers, scanners, fax machines, and 10-key calculators.
- Strong verbal, written, and interpersonal communication skills, including proficiency in business English, grammar, spelling, punctuation, business writing techniques, and professional telephone etiquette.
Responsibilities and Requirements
People Responsibility
Communicates with employees, customers, and the public to exchange routine information and provide assistance.
Asset Responsibility
Responsible for the accurate handling of cash, receipts, and other monetary transactions to minimize errors and loss.
Mathematical Requirements
Uses basic mathematical skills, including addition, subtraction, multiplication, division, percentages, ratios, and rates.
Communication Requirements
Reads and understands routine instructions, policies, procedures, and work orders. Prepares and completes forms, reports, and correspondence using clear and appropriate grammar.
Complexity of Work
Performs semi-skilled work involving established procedures and guidelines. Requires attention to detail, accuracy, and the ability to manage multiple tasks in a fast-paced customer service environment.
Impact of Errors
Errors may affect departmental operations, financial records, customer service delivery, and may impact other employees or the public.
Physical Demands
Work is primarily sedentary and requires extended periods of sitting, standing, walking, and keyboard use. May occasionally lift or move items weighing up to ten (10) pounds.
Equipment Used
Operates standard office equipment and technology, including computers, multi-line telephone systems, copiers, scanners, fax machines, and 10-key calculators.
Work Environment
Work is performed in an office environment and may include occasional exposure to dust, pollen, and varying indoor lighting conditions.
Safety Responsibility
Exercises reasonable care to ensure the safety and well-being of others and complies with established safety policies and procedures.
Minimum Qualifications
· High School diploma or GED equivalent, supplemented by specialized coursework or training equivalent to completion of one year of college in customer billing/accounts, office administration, data management, or a closely related field.
· Two (2) years of experience in customer service or a closely related field.
· Bilingual skills preferred.
Special Certifications and Licenses
· Valid Driver’s License
Americans with Disabilities Act Compliance
The City of Palmetto is an Equal Opportunity Employer and Drug-Free Workplace. In accordance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations to qualified individuals with disabilities and encourages applicants and employees to discuss accommodation needs.
Disclaimer
This job description is not intended to create an employment contract. The City reserves the right to modify duties and responsibilities as operational needs change.
Pay: From $17.99 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
