The Intake Eligibility Specialist is responsible for:
- Establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
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Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
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Performs mathematical calculations to determine the parent’s share of cost Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner.
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Enters data into databases as directed including the Financial Aid Communication System (FACS)
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Maintains accurate customer files in specific order and completeness
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Takes immediate action to address and resolve customer and provider complaints Documents all contact with customers and providers including but not limited to phone calls, email and in person.
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Performs other duties as assigned
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Complies with all policies and standards
Bachelor's Degree From four-year college or university - Preferred
2 years of customer service experience - Required
