Lion Square Lodge | Vail, Colorado
Pay: $58,000 annually
Schedule:
- 30 - 40 hours per week
- Schedule varies weekly
- Weekends, evenings & holidays required
What We’re Looking For
The Assistant Front Desk Services Manager supports the daily operations of the Front Desk team. This role will assist the Front Desk Services Manager in leading a team of specialists while also contributing to guest and owner experience, team support, and local office operations. This individual will work closely with their manager and be empowered to make key decisions, coach team members, and collaborate cross-functionally to enhance service delivery.
Responsibilities
- Assist in leading and developing a team of Front Desk Specialists through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Help oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Serve as a key point of contact for guests, owners, and vendors at a local office, proactively managing and resolving inquiries to ensure exceptional experiences.
- Answer incoming phone calls and emails related to reservations, service requests, and local property concerns.
- Conduct outbound calls for issue resolution, guest follow-up, and operational coordination.
Qualifications
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- 1–2 years of experience in customer service or administrative support, preferably in hospitality, property management, or a service-driven industry.
- Prior experience in supervisory or management level position in a similar industry.
- Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
- Comfortable using technology solutions (e.g., G Suite, ticketing platforms, phone/chat tools).
Apply today to join our team and help create exceptional guest experiences in one of Colorado’s premier mountain destinations.
Pay: $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
