Orders & Subscriptions Manager
Kinetik Meals is seeking a highly organized and detail-oriented Orders & Subscriptions Manager to manage our weekly customer order process and subscriber updates.
This is a data-focused administrative role that requires exceptional attention to detail, accuracy, reliability, and strong Google Sheets skills. The accuracy of your work directly determines what our kitchen prepares each week.
Key ResponsibilitiesWeekly Order Management
- Every Wednesday morning, curate and organize the final weekly order list.
- Enter and verify all à la carte orders.
- Ensure all orders, quantities, customer information, and subscription details are accurately reflected in the master order sheet.
- Review the order sheet carefully for discrepancies or missing information.
- Finalize the completed order list on Thursday and send the final production information to the chef.
Subscriber Management
- Maintain an organized task list of all requested subscriber changes.
- Process subscriber pauses, unpauses, and other adjustments accurately on the order sheet.
- Handle subscriber payment adjustments and refunds when required.
- Respond to customer texts promptly to acknowledge subscription requests and confirm that they are being handled.
- Ensure every subscriber request is followed through from the initial message to completion.
What We're Looking For
- High proficiency with Google Sheets is required.
- Exceptional attention to detail and ability to work accurately with large amounts of order data.
- Highly organized and able to maintain clear task lists and workflows.
- Dependable and consistent with deadlines.
- Strong written communication skills for responding to customers.
- Comfortable working independently and taking ownership of the accuracy of the weekly order list.
- Ability to identify discrepancies and double-check work before submitting final numbers.
Growth: Based on your skill and proficiency, additional roles (with additional pay) may be offered to you should you be interested in taking on more responsibilities. This may include customer service.
Schedule
The most important work occurs Wednesday morning through Thursday, when the weekly order list is prepared, verified, finalized, and provided to the kitchen. However, subscriber requests and adjustments must also be monitored and managed throughout the week.
Important
This position is a critical part of our weekly operations. Accuracy, meticulous attention to detail, personal ownership, and reliability are absolutely essential. The person in this role must be comfortable taking responsibility for ensuring that customer orders and subscription changes are entered correctly and that the kitchen receives an accurate final production list each week.
Pay: $125.00 per week
Benefits:
Application Question(s):
- This is a part-time position requiring only a few hours of work per week, with the most important work occurring every Wednesday morning until Thursday. Are you specifically looking for a small, part-time role like this?
- Are you consistently available every Wednesday morning to prepare and verify the weekly order list?
- How would you rate your proficiency with Google Sheets?
- This role involves entering and verifying customer orders, subscription pauses/unpauses, refunds, and other changes in a highly meticulous, error-free manner. A single data-entry error determines what the kitchen prepares and what the client receives. This requires the top most level of accuracy. Are you comfortable being personally responsible for verifying the accuracy of this information each week?
- Please explain why we should hire you. Your response should contain exactly 15÷3 sentences. Each sentence must begin with a different letter found in the word KINETIK. Do not use the word “very.” Write your final sentence in blue font. Please complete this response yourself without using ChatGPT or another AI writing tool.
- Please briefly describe a previous job or responsibility where you were responsible for accurate data entry, spreadsheets, order processing, scheduling, bookkeeping, or similar detail-oriented work.
- This is a small but important role in a small business. We are looking for someone who takes personal ownership of their responsibilities (keeping track of outstanding tasks without being reminded, catching mistakes, following through on customer requests, and making sure nothing falls through the cracks). Please describe a time when you demonstrated this kind of genuine ownership in a previous role.
Experience:
- Microsoft Excel: 2 years (Required)
- Customer service: 1 year (Preferred)
Language:
Work Location: Remote
