The Student Support Specialist provides comprehensive academic, career, and transitional support to adult learners by helping them understand placement processes, goal development, and assessment requirements; addressing barriers to learning through coordinated support services; and connecting students to college and community resources. The role supports student registration, orientation, career readiness, and workforce or postsecondary transitions while ensuring compliance with College and PDE guidelines, including services for students with special needs. The Specialist maintains accurate and confidential student records, documents case management activities, collaborates with program staff and external agencies, contributes to program improvement efforts, and completes required reporting and training to support student success and program effectiveness.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
1. Bachelor's degree
2. Minimum of three (3) years’ experience working with adult students.
3. Experience working with individuals with diverse literacy needs.
1. Bachelor’s degree in Counseling, Education or Human Service-related field
2. Proficiency in the use of Microsoft Word, PowerPoint, and Excel.
3. Demonstrated ability to research data and develop reports.
4. Demonstrated strong written and verbal communication skills.
5. Demonstrated strong organizational skills.
6. Minimum of two (2) years case management experience.
7. Bilingual Spanish/English.
Working hours for this position consist of a 7.5-hour period (between the hours of 7:30 am and 8:00 pm) Monday through Friday exclusive of a 1/2 or 1 hour lunch and will require working one evening per week. These hours to be agreed upon between the supervisor and employee at the start of employment.
Note: The position may require additional evening and weekend work on occasion with the Employee having the option of working this time in addition to or in lieu of regular hours.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS: https://www.racc.edu/about-racc/clery
Reading Area Community College (RACC) is an accredited, comprehensive, open-enrollment education institution that provides the following: Associate degree, Certificate and Diploma Programs; career-focused training; transitional coursework; skills training for business and industry; personal enrichment programs and public service activities. Sponsored by Berks County, the College provides affordable access to meet identified community educational needs. Students from every age, race, religion and many different countries throughout the world choose to study here. Those who are seeking degrees at the college are attracted to programs like nursing, respiratory care, criminal justice and business. Other people pursue individual courses to brush up on a skill or interest, or pursue certification in a variety of subjects. The Community Education/Workforce Development division offers programs like dental assisting, home health aide and GED preparation.
