About Shults Ford
Shults Ford is a respected and established automotive dealership known for delivering exceptional customer experiences and maintaining a strong reputation within the community. As part of a successful automotive group, we offer long-term career stability, professional growth opportunities, competitive compensation, and a comprehensive benefits package.
We are seeking a driven and customer-focused professional who takes pride in delivering excellence and contributing to a high-performing team environment.
Position Overview
The Customer Relations Specialist serves as a key point of contact for our clients, representing the dealership with professionalism, efficiency, and enthusiasm. This role requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced automotive environment.
In addition to providing outstanding customer support via phone and in person, this position will support administrative operations related to our Rental Fleet and maintain accurate CRM documentation.
This is an excellent opportunity for a service-driven professional seeking career growth within the automotive industry.
Key Responsibilities
- Professionally manage inbound and outbound customer communications
- Deliver exceptional in-person customer service experiences
- Schedule and confirm appointments while ensuring accuracy and efficiency
- Maintain detailed and accurate records within the dealership CRM system
- Conduct proactive follow-up to ensure client satisfaction and retention
- Support Rental Fleet administrative tracking and documentation
- Collaborate with sales and service departments to resolve client concerns promptly
- Uphold dealership standards for communication, professionalism, and responsiveness
Qualifications
- Proven experience in customer service, client relations, BDC, call center, or hospitality environments
- Strong verbal communication and active listening skills
- Professional phone presence and polished interpersonal skills
- High attention to detail with strong organizational abilities
- Proficiency in Microsoft Office (Word and Excel) and general computer systems
- Experience with CRM systems and data entry accuracy
- Automotive dealership experience preferred but not required
Compensation & Benefits
- $17.00 – $20.00 per hour (based on experience)
- 401(k) with company match
- Health, Dental, and Vision Insurance
- Paid Time Off
- Opportunities for advancement within a stable automotive group
Why Join Shults Ford?
- Established and reputable dealership with long-term stability
- Professional, team-oriented work environment
- Clear opportunity for career growth within the organization
- Competitive benefits and compensation structure
If you are a motivated professional who values delivering exceptional service and contributing to a culture of accountability and excellence, we encourage you to apply.
Job Type: Full-Time
Work Location: In Person
Shults Ford is an Equal Opportunity Employer committed to fostering an inclusive workplace.
#shultsfordcareers
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Pittsburgh, PA 15238 (Required)
Work Location: In person
