Introduction:
Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.
Overview:
The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.
Responsibilities:
Include but are not limited to:
Customer Service, Reporting and Operational Support (80%)
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Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others.
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Collect customer’s identification documents in accordance with the bank’s KYC policy.
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Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners.
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Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures.
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Research and resolve customer problems, acts as customer liaison between other bank departments when necessary.
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Prepare bank correspondences to customers and handle any returned mailing
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Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
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Input, maintain debit cards within system.
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Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services.
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Review and consolidate inactive accounts for processing of abandoned. property in accordance with bank policies and procedures.
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Conduct internal account reconciliation.
Compliance (20%)
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Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
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Send, process and follow up RFI.
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Identify and escalate compliance related red flags or suspicious activities.
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Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules.
Qualifications:
- Bachelor’s degree in business or related field is required; master’s degree or above is preferred.
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At least 3 years of work experiences in banking business and banking operation is required for Associate level.
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Demonstrate adequate knowledge of banking products and services, and banking operational procedures.
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Bilingual ability in Mandarin (verbal & reading proficiency) is required.
Pay Range
Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.
: USD $42,000.00 - USD $90,000.00 /Yr.
