We're looking for an outgoing and reliable customer service representative for our local State Farm office. The ideal candidate provides excellent customer service by actively listening/responding to customer inquiries in a timely and professional manner.
Requirements
- Insurance licensing in Property & Casualty.
- Fluent in Spanish and English (large Spanish speaking customer base)
Responsibilities
- Manage inbound calls from existing and prospective customers
- Provide knowledge of State Farm's product/services and resolve any emerging conflicts with accuracy and efficiency
- Build sustainable relationships with customer accounts through open and interactive communication
- Assist sales team to ensure maximum customer growth
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Skills
- Proven background in customer service
- Bilingual, Spanish and English
- Strong phone handling and listening skills
- Ability to adapt/respond to different personalities and situations
- Ability to listen and investigate each situation separately, in order to provide the best solution for the customer
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Language:
Work Location: In person
