Job Summary:
Under the direction of the Chief Financial Officer, the Training Specialist is responsible for training end-users (clerical, clinical staff and providers) on the proper use of our EMR/EHR functions and features. As Southeast Mississippi Rural Health Initiative, Inc. continues to add new front office staff, providers and nursing staff, this trainer will provide individual and group training and support in startup, basic and advanced use of Epic. The Training Specialist will work to understand existing workflows and help train individuals to work effectively in the new system. This trainer will also demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families and visitors of all age groups, while being sensitive to their cultural and religious beliefs.
Job Responsibilities:
- Conduct classroom training to providers, nursing and office staff
- Build and maintain the training environment
- Develop, enhance and/or modify existing curriculum including training materials for trainers and end-users
- Develop, implement, and deliver knowledge, behavioral, and skill-based learning
- Access the development and performance needs of the target audience
- Make knowledgeable recommendations to enhance learning
- Tracks issues and resolutions using system ticketing software for visibility of issues and resolution
- Contribute to development and updating of instructional material to assist in training
- Demonstrate working knowledge of effective training techniques, adult learning, curriculum development and continuous quality improvement
- Maintain and develop knowledge and skills in assigned technical and/or non-technical content areas
- Maintain a professional appearance and attitude
- Strong time management skills with the ability to manage multiple activities and deadlines
- Communicate and train staff in a pleasant and effective manner
- Take initiative and move projects and activities forward with limited direction
- Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
- Performs other duties as assigned
- Complete all required trainings prior to deadline
Job Requirements:
- 2-3 years of prior training experience, preferably in healthcare
- Ability to travel to all SEMRHI clinic practices
- Ability to teach/present one on one, in a group session, or in front of a large audience (including providers)
- Strong verbal communication and oral presentation skills
- Proven ability to learn new software systems easily
- Ability to maintain confidentiality in accordance with SEMRHI policy
- Prior work experience in clinical practices strongly preferred
- Demonstrated ability to learn new technologies
- Ability to work in a fast paced, team-oriented environment
- Proficient level in Microsoft Word, Outlook, Excel, and PowerPoint applications
- Proficiency learning and using computer-based applications
Physical and Other Requirements:
- Must be able to pass a criminal background check, drug screen, and TB skin test
- Must be willing to do local and out-of-state travel.
- Must continuously listen, visualize, and have dexterity and eye-hand coordination
- Ability for simple grasping and speed work
- Must frequently sit, squat, reach, use both right and left forearm rotation, walk and climb stairs
- Must occasionally kneel, twist, have the ability to grasp firmly, lift and carry, push and pull in excess of 30 lbs.
