Job Overview
We are seeking a dynamic and experienced Hotel Front Office Supervisor to oversee daily hotel operations, enhance guest satisfaction, and drive revenue growth. This leadership role requires a strategic thinker with strong hospitality management skills, exceptional customer service abilities, and proven experience in hotel and resort environments. The ideal candidate will possess excellent communication staff and managing guest relations. This position offers an exciting opportunity to contribute to a thriving hospitality team committed to delivering outstanding guest experiences.
Duties
- Assist in managing daily hotel operations, including front desk activities, guest services, and human resources functions
- Lead and supervise hotel staff, ensuring high standards of service and operational efficiency
- Develop and implement sales strategies to increase bookings and revenue, including corporate accounts and group reservations
- Manage guest relations by addressing concerns promptly and ensuring exceptional guest experiences
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure smooth operations
- Handle night audit procedures and oversee financial reporting processes
- Utilize multi-line phone systems with professional phone etiquette to communicate effectively with guests and clients
- Monitor budgeting activities, control costs, and ensure adherence to financial goals
- Promote a positive work environment through leadership, training, and motivation of staff
Experience
- Proven supervisory experience within the hospitality industry, preferably in hotel management or resort settings
- Strong background in hospitality management, revenue management, and guest services
- functions including hiring, training, and staff development
- Familiarity with front desk operations, night audit procedures, and multi-line phone systems
- Demonstrated leadership abilities with a focus on customer service excellence and team development
- Previous hotel experience involving guest relations, hotel management systems, and resort operations is advantageous
This role is integral to maintaining the high standards of our hotel property while fostering a welcoming environment for guests. We seek motivated professionals eager to lead teams, enhance guest satisfaction, and contribute to the ongoing success of our hospitality services.
Pay: $17.67 - $18.34 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
