Order Processing Specialist
Full-Time | Wholesale Distribution Company
Join Our Team
We are a growing wholesale distribution company seeking a detail-oriented and customer-focused Order Processing Specialist to join our team. This position plays a critical role in ensuring our customers receive accurate, timely service while supporting our warehouse and shipping operations.
If you're organized, enjoy multitasking, and take pride in providing outstanding customer service, we'd love to hear from you.
Position Summary
As our Order Processing Specialist, you'll be responsible for processing customer orders, communicating with customers regarding order status, coordinating with our warehouse team, and preparing shipping documentation. You'll also assist with a variety of office and operational projects that help keep our business running efficiently.
This is an excellent opportunity for someone looking to build a long-term career with a stable, growing company.
Primary Responsibilities
- Process customer orders accurately and efficiently.
- Answer customer phone calls and emails regarding order status, shipping updates, and product availability.
- Create and manage FedEx shipping labels and shipping documentation.
- Coordinate with warehouse personnel to ensure timely and accurate order fulfillment.
- Resolve order discrepancies and shipping issues professionally.
- Maintain accurate customer, order, and shipping records.
- Monitor orders from entry through shipment to ensure customer satisfaction.
- Assist with special projects and administrative tasks as assigned.
- Support daily office operations and collaborate with team members across departments.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational skills and exceptional attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Comfortable communicating professionally by phone and email.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Experience with FedEx Ship Manager or similar shipping software is preferred.
- Experience with ERP systems, order entry, inventory software, or wholesale distribution is a plus.
- Ability to work independently while contributing to a team-oriented environment.
Preferred Experience
- 2+ years of experience in customer service, order processing, administrative support, or a wholesale distribution environment.
- Experience working with shipping carriers, inventory systems, or warehouse operations is preferred but not required.
What We're Looking For
We're looking for someone who:
- Is dependable and takes pride in doing quality work.
- Enjoys helping customers and solving problems.
- Has a positive attitude and strong work ethic.
- Pays close attention to detail.
- Is flexible and willing to assist wherever needed.
- Wants to grow with a company that values long-term employees.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Full-time position.
- Paid holidays and available benefits (customize to fit your company).
- Stable, family-oriented work environment.
- Opportunities for professional growth and increased responsibility.
Growth Opportunity
While your primary focus will be customer service and order processing, we believe in promoting from within whenever possible. Employees who demonstrate initiative, leadership, and a commitment to excellence will have opportunities to expand their responsibilities and pursue advancement into office operations and management roles as our company continues to grow.
Why Join Our Team?
We're more than a distribution company—we're a team that values reliability, integrity, and exceptional customer service. Every employee plays an important role in our success, and we're committed to providing a workplace where motivated individuals can build a rewarding, long-term career.
Pay: $16.00 - $18.00 per hour
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
