Position Summary
The Accounts Receivable Specialist is responsible for managing customer billing, collections, payment processing, and account reconciliation for a fast-paced towing company. This role ensures timely and accurate invoicing of towing, roadside assistance, impound, municipal, law enforcement, and commercial fleet accounts while maintaining positive customer relationships and supporting the company's cash flow objectives.
Key Responsibilities
Billing & Invoicing
- Generate and distribute accurate invoices.
- Verify service tickets, dispatch records, rate schedules, and supporting documentation before invoicing.
- Process fleet management, government, municipality, and commercial customer billing utilizing both direct bill and portal submissions.
- Ensure compliance with contractual billing requirements and service agreements.
- Resolve billing discrepancies and customer invoice disputes promptly.
Accounts Receivable Management
- Monitor accounts receivable aging reports and follow up on past-due accounts.
- Contact customers regarding outstanding balances through phone, email, and written correspondence.
- Maintain accurate customer account records and payment histories.
- Review credit limits and payment trends to identify collection risks.
- Coordinate with management on delinquent accounts and collection strategies.
Cash Application & Reconciliation
- Process and post customer payments received via cash, check, ACH, wire transfer, and credit card.
- Reconcile customer payments to invoices and investigate unapplied or undeposited payments.
- Prepare daily deposit reports and maintain accurate financial records.
- Perform monthly account reconciliations and resolve outstanding account issues.
Customer Service & Communication
- Serve as the primary point of contact for billing and payment inquiries.
- Work closely with dispatchers, drivers, and management to resolve billing issues.
- Maintain professional relationships customers.
- Provide clear documentation and support for disputed charges.
Reporting & Compliance
- Prepare weekly and monthly AR aging and collection reports.
- Track key performance metrics, including Days Sales Outstanding (DSO) and collection effectiveness.
- Assist with month-end and year-end closing activities.
- Maintain confidentiality of financial and customer information.
- Ensure compliance with company policies and accounting standards.
Qualifications
Required
- High school diploma or GED required; Associate's degree in Accounting, Finance, or Business preferred.
- 2+ years of accounts receivable, billing, collections, or related accounting experience.
- Proficiency in Microsoft Excel and accounting software.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Preferred
- Experience in the towing, transportation, roadside assistance, logistics, or dispatched based service industries.
- Familiarity with towing management software, dispatch systems, or fleet billing platforms.
- Experience billing insurance companies, municipalities, motor clubs, or commercial fleets.
- Knowledge of collections practices and customer account management.
Key Competencies
- Accuracy and attention to detail
- Problem-solving and critical thinking
- Customer service orientation
- Time management and organization
- Collections and negotiation skills
- Team collaboration
- Financial recordkeeping and reconciliation
Physical Requirements
- Prolonged periods of sitting and computer work.
- Ability to communicate effectively by phone, email and MS Teams.
- Occasional lifting of office supplies up to 20 pounds.
Reports To: Regional Controller
FLSA Status: Non-Exempt
Work Schedule: Full-Time, Monday-Friday, with occasional overtime as needed.
Pay: $28.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
