Job Description
To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.
The front desk performs many tasks requiring both interpersonal and technical skills
Duties and Responsibilities
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Greet and welcome patients as soon as they arrive at the office
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Check-in patients and hand proper paperwork
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Answer incoming phone calls and help patients with any dental request
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Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
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Provide basic and accurate information in-person and via phone/email
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Maintain office safety and security by following safety procedures and controlling access via the reception desk
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Book and Confirm patient's appointments
Skills and Qualifications
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Excellent customer service
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Proven work experience as a Receptionist or similar role
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Professional attitude and appearance
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Solid written and verbal communication skills
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Ability to be resourceful and proactive when issues arise
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Excellent organizational skills
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Multitasking and time-management skills, with the ability to prioritize tasks
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Spanish speaking required
Benefits
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6 paid Federal Holidays after 90 days of employment
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5 paid sick days
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401k Matching after one year of employment
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Health/Dental/Vision insurance after 60 days of employment
Nothing in this job description restricts CaliDental’s right to assign or reassign job duties and responsibilities for this position at any time.
