Front of House / Assistant Manager
Selam Bakery Cafe
Position Summary
The Front of House / Assistant Manager is responsible for delivering excellent customer service while ensuring the daily front-of-house operations run smoothly. This role oversees customer interactions, order management, cash handling, employee support, inventory, and maintains a clean, organized, and welcoming bakery environment.
ResponsibilitiesCustomer Service
- Welcome every customer with a friendly and professional attitude.
- Answer questions about bakery products and custom cake orders.
- Assist customers in selecting cakes, pastries, and beverages.
- Resolve customer concerns professionally.
- Maintain a clean, organized, and inviting front counter.
Order Management
- Process in-store and phone orders using the bakery operating system.
- Guide customers through the online custom cake ordering process.
- Verify order details before confirming orders.
- Monitor order statuses and communicate with the kitchen.
- Notify customers when orders are ready for pickup.
Front-of-House Operations
- Open and close the bakery according to company procedures.
- Ensure displays are fully stocked and attractive throughout the day.
- Monitor product freshness and remove items that no longer meet quality standards.
- Maintain cleanliness of the front counter, dining area (if applicable), and beverage station.
- Keep packaging supplies and retail inventory stocked.
Team Leadership
- Assist with training new employees.
- Supervise front-of-house staff during shifts.
- Delegate daily tasks and ensure they are completed.
- Maintain a positive and professional work environment.
- Report operational issues to the owner promptly.
Cash Handling & POS
- Process cash, credit card, and digital payments accurately.
- Balance the cash drawer at the beginning and end of each shift.
- Maintain accurate cash records.
- Follow company cash-handling procedures.
Inventory
- Monitor front-of-house inventory levels.
- Restock beverages, pastries, packaging, and retail supplies.
- Record damaged, wasted, or expired products.
- Assist with weekly inventory counts.
Quality Control
- Ensure every product leaving the bakery meets quality standards.
- Verify custom cake orders before customer pickup.
- Confirm order details, decorations, and packaging are correct.
Bakery Operating System
- Use the bakery operating system to:
- Review new orders.
- Track order progress.
- View customer inspiration photos.
- Update order statuses.
- Process customer pickups.
- Access the cake gallery.
- Verify payment status.
Qualifications
- Previous customer service or retail experience preferred.
- Bakery, café, or restaurant experience is a plus.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Comfortable using iPads, POS systems, and bakery software.
- Reliable, punctual, and detail-oriented.
- Positive attitude with strong leadership skills.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 30 pounds.
- Ability to work mornings, evenings, weekends, and holidays as needed.
Performance Expectations
- Deliver outstanding customer service.
- Maintain accurate order processing.
- Keep the bakery clean, organized, and fully stocked.
- Support team members and maintain efficient operations.
- Help create an exceptional customer experience every day.
Reports to: Owner / General Manager
Position Type: Full-Time or Part-Time
Compensation: Based on experience
Pay: $16.00 - $18.00 per hour
Benefits:
Work Location: In person
