Position Summary
We are seeking a motivated IT Support Technician to join our team. In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrastructure and cybersecurity initiatives.
Key Responsibilities
- Provide first-level technical support for hardware, software, network, and user access issues.
- Troubleshoot and resolve issues with Windows 10/11 workstations, laptops, printers, peripherals, and network connectivity (LAN, Wi-Fi, VPN).
- Install, configure, deploy, and maintain end-user devices, including computers, mobile devices, printers, barcode scanners, label printers, and other manufacturing technology.
- Manage user accounts, password resets, permissions, and onboarding/offboarding activities using Active Directory.
- Log, prioritize, document, and escalate incidents through the IT ticketing system.
- Install software, perform operating system and application updates, and assist with patch management.
- Maintain IT asset inventory, technical documentation, and equipment records.
- Follow IT policies, security standards, and data protection procedures while reporting potential security concerns.
- Assist with IT projects, system upgrades, and other departmental initiatives as assigned.
Qualifications
Required
- High school diploma or GED.
- 1–3 years of IT support, help desk, internship, or related technical experience.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Strong troubleshooting, analytical, customer service, and communication skills.
- Ability to manage multiple priorities in a fast-paced office and manufacturing environment.
Preferred
- Associate degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, Security+, or equivalent certifications.
- Experience with Active Directory or similar identity and access management systems.
- Familiarity with ERP and/or Manufacturing Execution Systems (MES).
- Experience with endpoint security tools such as antivirus, EDR, logging, or SIEM platforms.
- General knowledge of cybersecurity best practices, including multi-factor authentication (MFA), password management, least privilege, access control, and user account lifecycle management.
- Familiarity with NIST SP 800-171 and Controlled Unclassified Information (CUI) handling requirements.
We’re committed to fostering an inclusive environment that supports your growth while providing the tools you need to excel in IT support excellence.
Pay: $23.00 - $25.00 per hour
Work Location: In person
