We are looking for highly organized candidates with excellent people skills for the position of a guest service representative for our first boutique brand hotel in Brooklyn. Applicants must have at least 1 year of hotel experience. Our goal is to be in the luxury market and give our guests a unique experience. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.
Guest Service Representative Responsibilities:
Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
Guest Service Representative Requirements:
High school diploma or GED.
2+ years of customer service experience.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Good time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
