Location: New York City, NY (Onsite)
Compensation: $130,000 – $200,000 base + competitive equity
Visa Sponsorship: None available
Experience Level: 3–6+ years
Employment Type: Full-Time
Auctor is building the AI layer for professional services and software implementation. The platform automates documentation, discovery, and decision-making that powers more than $400 billion in services work. The company has raised over $4.5 million from top-tier investors and has achieved more than 70% month-over-month ARR growth since founding. YC X25.
Auctor is hiring a founding customer-facing leader to own enterprise customer onboarding, adoption, deployment success, and long-term value realization. You will operate as a trusted advisor across both technical and business stakeholders while helping define the future Customer Success function. This is a highly visible role combining deployment strategy, customer success, executive relationship management, onboarding, training, and operational process building.
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Lead onboarding and adoption initiatives for enterprise customers
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Design and deliver customized customer training programs
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Own the customer lifecycle after the sale with focus on adoption, retention, and expansion
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Work directly with technical and business stakeholders from individual contributors to C-suite executives
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Track customer success metrics across pilots, annual agreements, and multi-year contracts
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Monitor account health, usage patterns, and risk indicators
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Serve as the voice of the customer to Product and Engineering teams
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Build scalable customer success playbooks and operational processes
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3–6+ years of Customer Success, Deployment Strategy, Solutions Consulting, or related customer-facing SaaS experience
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Experience at highly relevant organizations — Palantir, leading technology companies, top consulting firms, or high-growth startups
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Demonstrated success leading enterprise onboarding programs and customer training initiatives
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Ability to engage effectively with both technical and executive stakeholders
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Strong communication, relationship management, and project ownership skills
Strong signals include experience at Palantir, Stripe Atlas, Canva, Rippling, McKinsey, Bain, or BCG — particularly those with C-suite and VP-level engagement experience, startup experience at Series B or Series C organizations, and strong customer-facing and deployment ownership. Top 20 university background preferred.
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Candidates with limited executive-facing experience
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Those with experience only in traditional customer service environments
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Profiles without meaningful customer success ownership
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Backgrounds not aligned with enterprise SaaS customers
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Pure implementation experience without broader customer relationship management responsibilities
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Early-stage equity and competitive compensation
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Health, dental, and vision insurance
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401(k) match
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Catered lunches and dinners
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Opportunity to define and scale the Customer Success function
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Pending approval
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Intro call
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2nd call
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Onsite interview
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Reference check
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Offer
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Role is onsite in New York City — please only apply if you can commit to this
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No visa sponsorship available
Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Auctor.
