The Sales Support Representative is a core contributor to Milestone’s U.S. sales execution engine, responsible for managing customer renewals, supporting partner responsiveness, and delivering accurate, timely sales support that strengthens customer loyalty and retention.
This role focuses on renewal execution and lifecycle continuity, ensuring customers using Milestone’s Care offerings experience a smooth, reliable renewal journey. By managing high-volume outreach, providing accurate quoting, and maintaining clear communication with partners and customers, the Sales Support Representative plays a critical role in sustaining long-term customer relationships.
Operating at the intersection of Sales Execution and Customer Success, the Sales Support Representative supports lifecycle clarity, strengthens partner trust, and contributes directly to Milestone’s growth and retention strategy.
This role is located in our beautiful Lake Oswego, OR office. It is a hybrid role with 3 days in the office.
Primary Focus :
Renewal Sales Execution & Customer Engagement
Mission:
To deliver a best-in-class renewal experience through proactive communication, accurate execution, and disciplined follow-through—ensuring customers and partners experience Milestone as responsive, reliable, and easy to do business with.
1. Renewal & Pipeline Execution (60%)
- Manage a high-volume portfolio of Milestone Care renewals and related support offerings.
- Proactively engage customers and partners ahead of renewal dates to ensure timely execution.
- Generate accurate, complete quotes that support efficient partner and customer decision-making.
