Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.
Job Summary:
The Member Experience Supervisor plays a vital role in creating a welcoming and hospitable environment for members and guests in a dynamic and fast-paced club setting. This position requires a courteous yet professional attitude during all interactions, ensuring exceptional service is delivered at every touchpoint. The ideal candidate will be flexible, detail-orientated, and committed to maintaining a positive atmosphere while supporting a wide variety of activities and day-to-day operations.
Benefits:
We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.
Essential Job Functions:
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Ensure a safe, welcoming, energetic, and well-structured environment for all wellness classes, services, and member interactions.
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Deliver a high level of personalized service and attention to members before, during and after classes and wellness appointments.
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Uphold and role model department standards for exceptional member experiences.
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Serve as a professional presence at the Palmetto Bluff Club Fitness front desk five shifts per week, greeting members, checking participants into classes and appointments, supporting instructors, and assisting with daily operations.
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Oversee the front desk operations, including Wellness Cafe transactions, retail sales, member inquires, daily billing, contractor invoices, and appointment coordination.
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Maintain cleanliness, organization, and presentation standards throughout all studios; complete assigned facility sweeps and inspections.
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Core responsibility is to maintain the overall upkeep of the Palmetto Bluff Club Fitness Center Front Desk including the comfort station and ensure the space remains tidy, organized, and clean.
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Process Wellness Cafe and retail transactions accurately, provide product recommendations, and delivery exceptional customer service.
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Collaborates with team on department goals, class programming, events, facility improvements, processes, and assists with wellness initiatives as needed.
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Attend and actively participate in weekly department meetings, quarterly All-Hands meetings, training sessions, and other required team gatherings.
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Participate in the leadership holiday coverage rotation as assigned.
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Support wellness events, special programs, and departmental initiatives as needed.
Qualifications:
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Friendly, professional demeanor with a custom-first attitude.
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Previous hospitality experience in resort or club environment is a plus.
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Strong proficiency in POS systems, reservation software, and calendar management.
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Ability to develop positive relationships, always be humble, and crush expectations.
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CPR/First Aid certified.
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Previous hospitality experience in resort or club environment is a plus.
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Hungry, humble, and smart teammate.
Physical Requirements:
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Work tasks are performed both indoors and outdoors.
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Must be able to lift 50lbs.
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Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and listening occur continuously in the process of communicating with members, teammates, and leadership.
Schedule:
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Sunday 6:00am – 2:00pm
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Monday 6:00am – 2:00pm
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Tuesday 6:00am – 2:00pm
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Wednesday 6:00am – 2:00pm
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Thursday 6:00am – 2:00pm
Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.
