PURPOSE:
The Service Porters function is to courteously and efficiently meet and exceed customer expectations by providing assistance in the service lane reception area. He/she is responsible for moving customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintain an efficient service parking area.
ESSENTIAL DUTIES:
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Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service
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Ensure that all vehicles in the dealership are secured, locked and accounted for
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Maintain the parking lot in an organized, efficient manner
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Keep all service vehicles neat and orderly
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Move customer and dealership vehicles as directed
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Make and implement decisions regarding maintaining and cleaning vehicles
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Maintain new and used vehicles’ appearance by cleaning interior and exterior of vehicles, replenishing fluids and/or air, and replacing batteries as needed
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Operate overhead doors to assist customers and service employees
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Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer
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Inspect the vehicle for stains, debris and damage before returning the vehicle to the customer, and report any damage to management immediately
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Return the vehicle keys to the appropriate Service Advisor
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Remain in the service write-up area unless performing another task as directed
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Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
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Clean dealership areas (e.g., walkways and sidewalks) as needed
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Utilize all available information to ensure proper resolution of problems
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Provide prompt, efficient and quality service to the customers and dealership
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Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
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Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
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Listen actively to understand others completely
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Resolve all disputes and difficulties with professionalism and composure
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Prioritize work to ensure all deadlines are met
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Attend training classes as directed by management
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All other duties as assigned
QUALIFICATIONS:
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High school diploma or the equivalent
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One year experience in an automobile retail environment (preferred but not required)
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Must have valid in-state driver’s license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
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Excellent verbal and written communication skills
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Available to work 7am – 7pm Monday - Saturday
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Must be insurable
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Ability to collaborate with the public, sometimes with several customers at a time
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Ability to collaborate with other dealership personnel
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Must be a team player with impeccable honesty and integrity
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Maintain a high level of professional personal appearance and conduct
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Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction.
