Description:
Purpose of the Job: Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.
Reports to: Senior Customer Operations Manager, Spares
Duties and Responsibilities within Region:
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Meeting and or exceeding company and individual goals and KPI’s
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Manage the post award life cycle of the purchase order/contract. Including but not limited to:
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Order Entry - knowledge of purchase order contracts and adhering to customer requirements
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Order Acknowledgement
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Manage SO Due on & Ship on dates.
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Driving resolution for any customer holds, issues and escalations.
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Participate in ongoing cross-functional, product, industry, and customer training.
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Independently driving and owning post order management.
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Develop an understanding of the customers in the regions(s) and their product demands.
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Participate in ongoing process improvement, product, industry, customer knowledge training.
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Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
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Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
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Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
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Prepare and maintain status reports for customers and management as needed.
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Communicate with customers by phone, MS Teams and e-mail daily.
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Back up for Data Entry as needed for SQ entry.
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Attending daily/weekly/monthly meetings as scheduled.
Requirements:
- Positive attitude and attention to detail
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Excellent Communication Skills, both verbal and written
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Highly motivated, energetic, and success oriented
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Courteous, tactful, and possess excellent interpersonal and relationship building skills
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Must be highly organized and detail-oriented with the ability to work well under pressure
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Customer account management experience preferred
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Proficient in Windows environment, including Microsoft Word, Excel
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Bachelor's degree and/or 5-7 years related experience
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Foreign language skills preferred
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Minimal travel may be needed
Training
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Pentagon Basics
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Export & ITAR compliance
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Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
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90 Day Probation OJT
