Concierge

Twenty20 Management, Inc -
Abingdon, VA

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Job Details

Part-time
Up to $15 an hour
4 hours ago

Qualifications

English
De-escalation techniques
Conflict de-escalation

Full Job Description

The Concierge serves as the first point of contact for residents, families, visitors, and vendors, and provides essential administrative support to the community. This role is integral to creating a warm, welcoming, and professional environment while ensuring
operational excellence and adherence to Twenty20 Management’s mission: to improve the
lives of our customers, uphold commitments to staff and residents, and contribute to a
rewarding and enjoyable workplace.

QUALIFICATIONS:

Strong organizational and time management skills.
Excellent verbal and written communication abilities.
Professional demeanor and appearance, with the ability to maintain composure in a busy environment.
Must pass required background checks and meet all regulatory health and training requirements.
Ability to work cooperatively with residents, families, staff, and outside professionals.
Commitment to core values: Integrity, Accountability, Efficiency, Customer Focus, and Workplace Culture.

RESPONSIBILITIES – Included but not limited to:

Leadership & Culture

Model integrity and professionalism in every interaction.
Contribute to a rewarding and enjoyable workplace by greeting all residents, families, and visitors warmly and respectfully.
Uphold commitments to staff and residents through timely completion of administrative tasks.
Represent the community’s vision and culture in all communications and public interactions.

Operational Excellence

Answer the main phone promptly and professionally; transfer calls or take messages accurately.
Greet visitors, manage sign-in/out logs, and monitor security systems and fire panels as needed.
Support move-in coordination for new residents.
Maintain a clean, organized, and welcoming front desk and lobby area.
Complete and route work orders as requested by staff, residents, or families.
Provide marketing support as assigned, such as giving tours and participating in events.

Resident & Staff Support

Assist residents with transportation scheduling.
Perform supportive office functions including filing, typing, copying, and distributing mail.
Communicate effectively with outside health care professionals.
Observe and report any changes in resident condition.
Support onboarding and training of new team members in the department.

Other duties as assigned – including supporting other department as needed.

Depending on experience and performance standing – may be assigned job lead duties and act as support for peers as needed and may rotate duties with other leads.

Compliance & Safety

Practice infection control and universal precautions.
Know and follow emergency and elopement procedures.
Maintain confidentiality of resident information and uphold residents’ rights and privacy.
Ensure compliance with all state regulations and community policies.

ESSENTIAL PHYSICAL & COGNITIVE ABILITIES:

The abilities and work environment characteristics described are representative of those encountered while performing the essential functions of this position.

Ability to manage intermittent or high-volume periods of repetitive tasks and sustain extended physical activity, including sitting, standing, walking, reaching, climbing, bending, lifting, grasping, pushing, pulling, and other weight-bearing and maneuvering techniques as needed

Unassisted: Frequently lift/push/pull up to 50 lbs.

With Assistance: up to 100 lbs. or more.

Ability to work in environments with low or bright lighting, loud noise, strong odors, variable temperatures (hot or cold), and potential exposure to infectious diseases, bloodborne pathogens, and other health-related risks

Efficiently and effectively manage unpredictable schedules, distractions, changes of pace or priorities, on a regular basis

Ability to read, write, communicate and follow directions in English

Ability to remain calm under stress and diffuse potential conflicts

Must be accurate, dependable, and thorough in all assigned tasks

Ability to prepare for & tolerate exposure to outdoor elements as duties may require

DRIVER RESPONSIBILITIES/CLEAN MVR REQUIRED:
Yes

PERFORMANCE MEASURES:

Meet general and specific Key Performance Indicators and associated industry or community metrics as leadership assigns and deems defining of success

Adjust to changing or evolving metrics accordingly

REGULATORY COMPLIANCE:

Employees in this role must follow the directives below, depending on their assigned state licensed community:

Comply with all federal, state, and local laws, regulations, and licensing requirements for senior living services (independent living, assisted living, skilled nursing, memory care).

Honor resident rights and follow all established protocols for care, safety, and service delivery.

Maintain required education, certifications, and credentials.

Ensure accurate and timely documentation.

Participate in audits, inspections, and quality assurance initiatives.

Promptly report any incidents or compliance concerns to the appropriate supervisor.

Please Note: During the interview process, applicants may be considered for positions, shifts, schedules, or employment classifications different from those originally applied for. Any employment offer will reflect the final role and terms mutually agreed upon by the applicant and the Company.

DISCLAIMER:

This Job Description document is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Twenty 20 Management and associated Senior Living Communities are an Equal Opportunity Employer and values diversity in the workplace.

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