Overview
At The Practice Lab, we're redefining what golf practice looks like.
We're a premium indoor golf practice facility built for golfers who are serious about improving their game in a clean, modern, and welcoming environment. Every customer interaction matters, and we're looking for someone who takes pride in creating exceptional experiences. If you're dependable, personable, and appreciate professionalism, we'd love to meet you.
About the Role
As a Guest Experience Associate, you'll be the first impression of The Practice Lab. Your goal is to ensure every member and guest feels welcomed, valued, and excited to return. This is an ideal position for someone who enjoys golf, values organization, and understands that the little details create an exceptional customer experience.
Responsibilities
-Welcome every guest with professionalism and enthusiasm.
-Check in customers and assist with reservations and memberships.
-Ensure every practice bay is spotless, organized, and fully prepared for the next guest.
-Restock complimentary beverages and facility supplies.
-Answer questions about memberships, pricing, and services.
-Walk the facility regularly to maintain a polished, upscale appearance.-Assist with opening and closing responsibilities.
-Support occasional member events, promotions, and social media content.
We're Looking For Someone Who Is:
-Exceptionally punctual and reliable
-Professional in both appearance and communication
-Friendly, approachable, and confident speaking with customers
-Familiar with the game of golf and golf etiquette
-Comfortable working independently and making good decisions
-Detail-oriented with high personal standards
-Flexible to work evenings and weekends
-Coachable and eager to learnPreferred Qualifications
-Customer service, hospitality, retail, or golf industry experience
-Comfortable using technology and point-of-sale systems
-Passion for golf or willingness to continue learning the game
What You'll Love About Working Here
-Flexible part-time schedule
-Premium, climate-controlled work environment
-Complimentary practice privileges
-Opportunity to grow with a locally owned business
-A team that values professionalism, integrity, and exceptional customer service.
This Position Is Perfect For.
Someone who naturally notices the details. Someone who arrives early instead of "on time." Someone who believes every guest deserves an exceptional experience. Someone who treats the business as if it were their own. If that sounds like you, we'd love to hear from you.
Duties
Qualifications
- Previous experience in outdoor work environments or event venue operations is highly desirable.
- Strong customer service skills with the ability to communicate effectively in public speaking scenarios.
- Knowledge of safety protocols including first aid, CPR certification preferred; lifeguard or pool safety experience is a plus.
- Ability to perform manual handling tasks such as heavy lifting and processing cash transactions efficiently using POS systems.
- Experience working with children or in hospitality settings enhances your ability to connect with diverse guests.
- Familiarity with retail sales, food service operations, or resort environments is advantageous.
- Demonstrated conflict management skills with a positive attitude towards guest interactions.
- Capable of outdoor work in varying weather conditions while maintaining high energy levels and professionalism.
Join us as a Golf Attendant and be part of an exciting environment where your enthusiasm makes a difference! We’re committed to supporting your growth through comprehensive training and a vibrant team culture focused on delivering unforgettable experiences for every guest.
Pay: $15.00 - $18.00 per hour
Work Location: In person
