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Registration Associate

Alliance Community Healthcare -
Jersey City, NJ

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Job Details

Part-time | Full-time
$16 an hour

Qualifications

Customer communication
Employee relationship building

Full Job Description

Purpose: To provide excellent customer service. Register patients answer phones, create, and confirm medical and dental appointments.

Salary: $16.00

DUTIES AND RESPONSIBILITIES:

Follows all PCMH procedure and policies in a culturally sensitive manner.

To work at all ACH locations if needed. Greets and directs patients to the various clinical services. Seek guidance as need for challenging patients

Receive and direct incoming calls and messages. Document incoming calls when applicable using telephone encounters and email to non-clinical staff.

Responsible for collecting co-payments and establishing payment plans with patients.

Check patients in the EMR, assess eligibility to entitlement programs, verify if the patient needs to complete forms for proper patient billing.

Conducts reminder calls to all patients at least 48 hours prior to appointment. No shows are called to be rescheduled.

Encourage and assist patient’s enrollment in Healow and patient portal.

For specialty care ensure that ACH has successfully received pre-authorization from insurance companies prior to providing the service.

Ensure all data is documented and completed in ECW. Creates telephone encounters for providers on all patients.

Verifies patient records, ensure the photo is up to date (all Patients under 12 every year all others every 3 years) and that patient is up to date and accurate, patient eligibility, insurance verification and benefits.

Generates personalized service form for registered patients in order to document services provided and procedure performed at visit.

Send out all follow up letter request for documentation needed with PE application; Family Planning; CEED; and other grant/entitlement programs.

Assists with other medical office needs, including scheduling, telephone inquiries, and cashing.

Balancing cash, preparing daily cash log receipt and securing cash received in safe at the end of day.

Execute patient check out procedure, including follow-up appointments.

Serves as the first point of communication in emergency calling codes and paging instructions to staff.

Establish and sustain a climate of mutual respect among staff and colleagues.

To be flexible for coverage as needed by Supervisor; May be asked to go to another location for staff coverage and extended hours.

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