The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures, including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date.
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Manage the loan process from application submission to loan closing, customer relationship application submission to loan closing, and flexible schedule to meet customer needs
Work with team and borrowers to gather all borrower required documents
Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
Ensure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standards
Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
Examine loan documentation for accuracy and completeness
Promote customer loyalty by providing superior service to each customer, referral source, and business partner
Work cooperatively with business partners and referral sources
Ensure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal compliance
Project professional image that inspires confidence and trust
Promote relationship banking
Describe available Northwest products and services to loan customers
Identify customer needs
Provide referrals to other business units
Review file documentation and making sure all items needed are requested
Follow up with all 3rd party orders
Work with underwriters and management on loan exceptions
Communicate counter-offers to the customer
Follow the provisions of the Gramm-Bliley Act and Northwest's privacy policy; maintaining a high level of confidentiality
Assist with application and phone volume overflow from as needed
Perform outbound calling as assigned by management
