Unless otherwise stated Candidates must be authorized to work in the United States without visa sponsorship.
Fredericksburg, VA
Job Description:
Nexgrid is seeking an entry-level Customer Support Representative to provide technical support via email, web, and phone . In this role, you will act as a knowledge expert for utilities , assisting with consulting and hands-on training to ensure customer success.
We''re looking for a people person with strong communication skills who enjoys helping others, solving problems, and building positive relationships with customers. If you thrive in a fast-paced, team-oriented environment and have a passion for customer service, we''d love to hear from you!
What We Offer
Join a fast-paced, profitable company where you''ll have the opportunity to learn, grow, and advance at your own pace. We provide incentives, rewards, and a supportive environment to help you succeed.
Qualifications
Experience managing customer relationships and accounts (small & large companies)
Hands-on experience with process development, documentation, and execution
Ability to manage resources and execute processes effectively
Strong verbal and written communication skills for both technical and non-technical audiences
Ability to multi-task and collaborate with a team to meet customer needs
Proficiency in Microsoft Office Suite (Excel, Visio, Word, Outlook, PowerPoint)
Bonus Skills
Experience with customer support applications (Jira, Salesforce, or similar)
Comfortable in a fast-paced, team-oriented environment
Self-motivated with strong problem-solving skills
Experience using technical applications and platforms
Perks & Benefits
Bonus opportunities
Comprehensive benefits , including free health insurance for employees
Free drinks and snacks
Recruiters or other professional service companies please do not contact us.
Submit your resume with to
[email protected]
Job Information
Employee Type:
Full Time
Location:
Fredericksburg, VA
Job Type:
Level I Customer Support Representative
Experience:
+3 Years
Salary:
$36,000 to $47,000
Date posted:
2/20/2025
